Assistant General Manager

Assistant General Manager – Immersive Entertainment & Hospitality

Salary: £36,000–£40,000 DOE
Location: UK
Start Date:
September 2026

Are you an experienced hospitality leader looking for the opportunity to help launch something completely different?

We’re working with an exciting world-first competitive socialising and immersive entertainment concept
, combining cutting-edge technology, high-energy games and exceptional hospitality to create a genuinely unique guest experience.

As part of the opening team, we’re looking for an Assistant General Manager who is ready to get hands‑on, build a team and help shape the operational foundations of an exciting new business.

This is not a role for someone who wants to sit behind a desk. We’re looking for an energetic, highly visible leader who loves hospitality, thrives in a fast-paced environment and genuinely enjoys getting involved in the guest experience.

As Assistant General Manager, you’ll work closely with the General Manager to launch and establish the venue, helping to create the culture, standards and processes that will support its long‑term success.

You’ll play a key role across the operation, from recruitment and training through to service delivery, stock management, labour control and guest experience.

The concept itself is unlike anything else in the market, with immersive games and technology at its heart. The games have been developed by an experienced technical team with previous experience delivering large‑scale entertainment, including projects connected to MrBeast Games
.

You’ll be joining at the ground level, with the opportunity to make a genuine impact rather than simply inheriting an established operation.

• Supporting the General Manager with the successful launch and day‑to‑day running of the venue.
• Leading from the front and being highly visible and hands‑on during service.
• Recruiting, onboarding, coaching and developing a high‑performing team of approximately 25–30 employees.
• Establishing and maintaining operational processes, procedures and service standards.
• Creating an engaging team culture built around accountability, teamwork and exceptional guest experiences.
• Managing and motivating the team during high‑volume evenings, weekends and peak trading periods.
• Supporting labour planning, rotas and cost control.
• Taking ownership of stock management and ensuring strong controls are maintained.
• Monitoring operational KPIs and using performance data to drive improvements.
• Working across guest experience, front‑of‑house and wider operational functions.
• Supporting the booking and sales operation where required.
• Ensuring excellent standards of service, compliance and presentation.
• Working closely with the GM to identify opportunities to increase revenue, improve performance and build the brand.
• Helping establish the processes and standards that can be replicated as the business grows.

We’re looking for someone with 3–5+ years of hospitality management experience
, ideally with previous Assistant General Manager, Deputy Manager or General Manager experience.

You’ll ideally have:

• Experience managing a busy, high‑volume hospitality or leisure operation.
• Previous experience working on a new opening or launching a venue from the ground up.
• Strong people‑management and leadership skills.
• Proven experience with recruitment, onboarding, training and team development.
• Solid knowledge of labour management and commercial KPIs.
• Strong stock control and inventory management experience.
• Good understanding of hospitality operational systems, booking platforms, CRM and rota/labour systems.
• A strong commercial mindset and the ability to understand and deliver against KPIs.
• Experience in a bar, hospitality or…