Spa & Leisure Supervisor

At Formby Hall Golf Resort & Spa we combine luxury leisure and exceptional hospitality in the heart of the North West. Home to two championship golf courses stunning event spaces and a renowned spa our team is dedicated to delivering unforgettable guest experiences on and off the course.

We exist to create unforgettable experiences for every guest every time. Whether its a well presented lobby an immaculate poolside or a spotless gym we take pride in the details that make our members and guests feel welcome and cared for.

At the core of everything we do are ourREACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.

• Excellence We go the extra mile in pursuit of outstanding service.

• Accountability We take ownership of our actions and follow through on our promises.

• Cooperation We work together as one team to deliver the best experience.

• Honesty We act with integrity and transpa

  What Youll Do

  As Spa & Leisure Supervisor youll play a key role in delivering an exceptional guest and member experience across our Spa & Leisure facilities. You will lead by example supporting the day-to-day operation of the department maintaining high presentation standards and ensuring a welcoming safe and relaxing environment for all guests.

  You will be responsible for:

  • Supervising the daily operation of the Spa & Leisure Club ensuring exceptional guest service standards at all times
  • Supporting motivating and guiding the Spa & Leisure team during shifts
  • Building positive relationships with guests members and colleagues to create a welcoming atmosphere
  • Supporting the day-to-day operation of the Spa & Leisure reception area welcoming guests and members handling bookings answering enquiries and delivering exceptional customer service
  • Assisting guests with spa leisure and membership enquiries both in person and over the phone
  • Supporting retail sales membership administration and guest check-ins where required
  • Ensuring all Spa & Leisure areas remain clean safe tidy and well-presented throughout the day
  • Monitoring poolside areas thermal facilities changing rooms gym and relaxation spaces to maintain standards
  • Carrying out regular swimming pool and spa water testing in line with health & safety and operational standards
  • Recording pool test results accurately and escalating any issues or irregular readings promptly
  • Monitoring pool plant operations and ensuring all testing procedures are completed to required compliance standards
  • Carrying out regular health & safety checks and ensuring compliance with pool plant hygiene and operational procedures
  • Assisting with opening and closing procedures for the Spa & Leisure facilities
  • Managing towel robe and linen stock levels and ensuring replenishment across all guest areas
  • Handling guest queries feedback and concerns professionally and efficiently
  • Supporting the scheduling and coordination of team duties and daily operational tasks
  • Ensuring all supplies toiletries and amenities are fully stocked and presented to brand standard
  • Responding promptly to spills hazards or maintenance concerns to maintain guest and team safety
  • Assisting with training and onboarding of new team members where required
  Post-Closing Responsibilities

  At the end of your shift you will be responsible for:

  • Ensuring all Spa & Leisure areas are left clean organised and fully prepared for the following day
  • Completing end-of-day operational and safety checks
  • Supporting deep cleaning procedures across changing areas treatment rooms thermal facilities and poolside areas
  • Ensuring equipment is stored correctly and all areas are secured appropriately
  • Sanitising high-touch areas such as lockers handles loungers and reception surfaces
  • Reporting maintenance issues incidents or operational concerns to management
  What…