Multi-skilled Guest Services Team Member; Flexi Nights

Company Description

Welcome to Ibis Styles Liverpool, where contemporary comfort intertwines with the city's dynamic spirit. Our hotel blends modern design with nods to Liverpool's rich heritage, creating a vibrant atmosphere that feels both inviting and unique. From our cozy rooms featuring quirky décor inspired by the city's music scene to our friendly staff eager to ensure a memorable stay, every aspect reflects the essence of Liverpool hospitality.

Conveniently situated near popular attractions such as the Cavern Club and Albert Dock, Ibis Styles Liverpool is the perfect base for exploring the city's cultural gems. Whether you're here for business or leisure, immerse yourself in the spirit of Liverpool at Ibis Styles Liverpool.

Welcome to Ibis Styles Liverpool, where contemporary comfort intertwines with the city's dynamic spirit. Our hotel blends modern design with nods to Liverpool's rich heritage, creating a vibrant atmosphere that feels both inviting and unique. From our cozy rooms featuring quirky décor inspired by the city's music scene to our friendly staff eager to ensure a memorable stay, every aspect reflects the essence of Liverpool hospitality.

Conveniently situated near popular attractions such as the Cavern Club and Albert Dock, Ibis Styles Liverpool is the perfect base for exploring the city's cultural gems. Whether you're here for business or leisure, immerse yourself in the spirit of Liverpool at Ibis Styles Liverpool.

Hello there, Guest Services superstar!

Ever heard the saying, "First impressions last a lifetime?" Well, guess what?

As our Guest Services Team Member, you'll be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the moment our guests arrive until the moment they depart, you'll help create memorable experiences while supporting our hotel across day, evening, and overnight shifts.

We're looking for flexible team members who enjoy variety, thrive in a fast-paced environment, and are happy to cover both reception and night shifts when needed. No two days (or nights!) are ever the same.

Why work for Accor and ibis Styles Hotel? At Accor, we're more than a global hospitality group – we're a world of opportunities. We welcome you just as you are and help you grow, learn, and develop throughout your career. Whether you're looking for flexibility around other commitments or experience in hospitality, we'd love to hear from you.

• Employee Benefit Card with discounts at Accor hotels worldwide (up to 70% off hotel stays and up to 30% off food and beverage).
• Free Bonus Breaks Vouchers for complimentary UK hotel stays.
• Friends & Family discounted rates.
• 28 days holiday per year (pro rata).
• Eye test vouchers.
• Staff uniform provided.
• Learning and development programmes through Accor Academies.
• Vivup employee benefits platform, including GP access, high street discounts, wellbeing support, and more.
• Discounted or free meals while on duty.
• Workplace pension.
• Cycle to Work scheme.

• Welcoming guests and delivering exceptional customer service throughout their stay.
• Completing check-in and check-out accurately and efficiently.
• Managing reservations and responding to guest enquiries.
• Serving guests in our bar and restaurant, including breakfast service.
• Preparing and setting up breakfast for the following morning during overnight shifts.
• Taking care of the hotel and our guests throughout the night, ensuring a safe, secure, and welcoming environment.
• Completing night audit procedures and balancing daily accounts during overnight shifts.
• Handling guest requests and resolving any complaints promptly and professionally.
• Promoting hotel facilities and upselling products and services where…