Night Manager

THE EXCITING OPPORTUNITY

We opened the first 5
* Hotel in Liverpool;
The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city.

Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

What you'll be doing...

When you enter our hotel you will be "wowed" and we aspire for our guests to be bowled over too in their initial connection with our building and our Heartists®. Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure. We have passion for interacting with people upon check in and beyond, learning what makes them tick and providing surprise and delight Municipal memorable moments.

We hire mostly on personality & potential but here are a few of our requirements...

• A positive can-do attitude and the passion to stand out and be proud of our hotel and MGallery brand.

• The skill to welcome our guests, providing care, warmth and efficiency in every guest connection. Anticipating guest needs by being fully aware of arrivals, departures and monitoring traces. Experience of Opera Cloud Reservations systems is highly desirable.
• Excellent presentation skills and attention to detail. To work positively and collaboratively with all departments and our Heartists® keeping the guest experience as our central focus.
• A passion for providing excellence in service and excelling as a team. Stop the clock and allow guests to begin their timeless memory. Put them at ease with your exceptional presentation skills, professionalism and efficiency.

Other duties include;

• Lead the team during the night in the role of Manager on duty, ensuring that you take full responsibility for the hotel, guests, Heartists, Health and Safety, Fire Procedures and security.
• Running end of day reports and audits and completion of the Manager on Duty log.
• To be the point of contact for all communications (internal and external) throughout the night ensuring that correspondence is monitored and that effective solutions are in place for issues that may arise.
• Reset all systems, running end of day reports and audits. Ensure preparations are made for guest requests, and ensure all departments are ready to begin service operations.

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.

The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to…