Chick-fil-A Front of House Restaurant Manager

Our founding team is coming together for the brand‑new Chick‑fil‑A in Liverpool city centre — and we’d love to chat with you about joining us as we create a place where our team, our guests, and the Original Chicken Sandwich feel right at home.

At Chick‑fil‑A Liverpool, we believe every person has the potential to make a meaningful impact and positively shape the lives of others. Our goal is to create an environment that inspires, challenges, supports and develops every one of our team members in reaching their highest potential — both personally and professionally.

We're not just about advertising and offering jobs. We are very selective in finding the right people for our restaurant teams because we want to help build careers and develop servant leaders who truly make a difference.

We hire for potential, not perfection.

As proud carriers of nearly 60 years of Chick‑fil‑A's legacy — built on exceptional food and genuine hospitality — we hold ourselves to a standard that goes beyond our food. Every day gives us an opportunity to honour that tradition and create moments that matter. At the heart of everything we do is a simple but powerful ambition:
To Be The World’s Most Caring Company — for our team, our Guests, and our community.

We believe in going above and beyond for each other and our Guests. If you want to grow in excellence, lead with purpose, and be part of a team that enjoys intentionally impacting lives, you belong here.

(Full time £33,500 per annum)

To be our very best and live up to our ambition, we need the very best people in our team — not just in skills and experience, but in attitude and potential. If you love people and making Liverpool smile then we want to hear from you.

The Front of House General Manager reports directly to our restaurant Owner/Operator and serves as the senior leader for all guest‑facing operations. They are responsible for all Front of House staff and for ensuring every guest receives fast, accurate service delivered with genuine, heartfelt hospitality. This leader builds and develops a high‑performing team, drives operational excellence, and champions the systems that keep our Front of House running smoothly and consistently.

They are passionate about growing and empowering future leaders, strengthening operational systems, and advancing Chick‑fil‑A Liverpool’s long‑term vision for culture, performance, and growth. Their leadership sets the tone, raises the standard, and inspires the team to deliver an exceptional experience every day. They understand that a team's success is a direct reflection of the leader who built it.

• Lead a Front of House team that delivers remarkable hospitality every shift to every guest — by setting clear service expectations, investing in staff development, and holding the bar high through ongoing coaching and performance oversight.
• Keep our Front of House running smoothly — overseeing the daily flow of orders, seating, and dining area standards. Lead with energy, keep the team focused, and ensure every guest has an exceptional experience. You'll also monitor key metrics including payroll, productivity, wait times, and guest experience scores, using them to drive daily improvements.
• Partner closely with the Back of House team to keep the operation in sync and guarantee fast, accurate, on‑time delivery of every guest’s meal.
• Make sure every meal we serve is something we're proud of — upholding quality checks that keep taste, presentation, and consistency at the heart of everything we do.
• Handle guest enquiries, complaints, and special requests with genuine care and professionalism — resolving every situation promptly and leaving each…