Gas Engineer

About The Role Purpose of the Role

Deliver Gas servicing, installations and breakdown repairs in line with all group standards and key performance indicators. Ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements while undertaking repair activities within customer’s homes, voids and for other clients as required.

In line with Repairs specification or approved best practice assess, coordinate and undertake the most cost effective repair solution ensuring value for money. Organising materials, providing detailed information, effectively communicating with customers other stakeholders and colleagues to deliver a high quality service.

Ensure adequate store of materials are available and maintained, including van based stock, in order to undertake the required repair.

To provide excellent customer service whilst ensuring prompt work of the required standard.

Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs.

To complete jobs on PDA’s and maintain other records as required including access details, materials used, job progression and follow on information.

Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety.

Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles.

Essential:

• Experience of gas systems and working within a commercial or property maintenance environment.
• Track record of completing Gas Servicing programmes.
• Experience of working in a customer focused service.
• Proven ability to deliver a quality customer centred repairs service.
• Experience of working in a target driven environment.
• Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974.

Desirable:

• Experience of delivering services within the social housing sector.
• Experience of using PDA technology (hand held/mobile working technology).

Essential:

• Qualified to City & Guilds / NVQ Level 3 (recognised Gas trade qualification).
• Qualified to work with Central heating, Water heaters, Cookers, Pipe work, unvented hot water, (formally ACOPS 1-14).
• Qualified Gas Safe Engineer (CCN1) – Install, Commission, Service, Safety Check Natural Gas and LPG and appropriate CSCS card.
• A Full UK Driving Licence is required.

Desirable:

• Hold relevant health & safety qualifications which relate to the sector.
• Asbestos awareness training.
• Relevant power tool, manual handling training.
• Appropriate and current training in COSHH & PPE.
• Access equipment and working at height training e.g. mobile work platforms.

About Onward

is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on  and a member of the HR Team will be in touch.