Trade Supervisor - Repairs

About The Role What you can expect from us

• We offer a competitive salary of £37,250 per annum.
• 37 hour per week
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.
• 2 paid half days volunteering per year.

We're growing our Onward Repairs team and investing in our in‑house service to deliver excellent repairs and maintenance across the Merseyside area.

We’re looking for aTrade Supervisor - Repairs to join our growing Onward Repairs team. This is a fantastic opportunity to be part of a dynamic and expanding business, delivering high-quality property maintenance services. The purpose of this role is to Support the delivery of property maintenance services in line with all group standards and key performance indicators. Ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements while undertaking repair activities within customer’s homes, empty properties and for other clients as required.

A full UK driving license is essential for this role.

• In line with Repairs specification or approved best practice, assess, coordinate and support the undertaking of the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers other stakeholders and colleagues to deliver a high quality service, including carrying out repair work on site as required. Ensure an adequate store of materials are available to operatives, including van based stock.
  
  Proactively assist in organising their workload to ensure the delivery of an efficient and effective service at all times.

• Undertake new pre inspections to plan any repair to either our direct labour team or to sub-contractor. Manage or oversee any repairs issued to sub-contractors including pre and post inspection. Undertake pre term inspections on our empty homes with neighbourhood colleagues to inspect to create a scope of repair requirements. Undertake empty home inspections to schedule a scope of repairs that are required to bring the property up to Onwards lettable standard.

• To provide excellent customer service whilst ensuring prompt work of the required standard.

• Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs.

• Ensure that all work is delivered to a high standard. Follow up any customer complaints in a timely manner and in line with the organisation response timescales.

• Complete jobs on the computer system and maintain other records as required including adding/varying SOR’s, access details, materials used, job progression and follow on information.

• Ensure that all work activities are undertaken in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Carry out Site Safety Inspections and assist in the promotion of Health & Safety.

• Support the safe use of light machinery, plant and powered hand tools in accordance with recognised safety procedures,…