Medical Call Center Rep

Salary: USD
23 - USD
23 per hour

Ultimate Staffing Services is actively seeking a dedicated Medical Call Center Representative to join a dynamic team in California. This role is perfect for individuals who are passionate about providing excellent customer service in a medical setting. The Medical Call Center Representative will be responsible for ensuring that patients receive timely and accurate assistance with their inquiries.

• Answer incoming calls from patients and healthcare providers promptly and professionally.
• Assist callers with scheduling appointments, verifying insurance information, and addressing general inquiries.
• Maintain accurate and detailed records of all interactions in the system.
• Work collaboratively with healthcare professionals to resolve patient concerns efficiently.
• Ensure all communication aligns with company policies and healthcare regulations.
• Provide exceptional customer service to enhance patient satisfaction and experience.
• Participate in ongoing training and development to stay updated on industry standards and practices.

• Education requirement is a High School Diploma.
• Previous experience in a call center or customer service role, preferably in a medical environment, is a plus.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software for data entry and record keeping.
• Ability to handle sensitive and confidential information with discretion.
• Excellent problem-solving skills and the ability to remain calm under pressure.

1st shift, Monday through Friday, with flexible hours as needed to accommodate business operations.

The role offers competitive compensation, with a fixed pay rate of $23.00 per hour. Additional benefits include healthcare coverage, paid time off, and opportunities for professional development.

This position offers a maximum and minimum pay rate of $23.00 per hour, providing consistent and reliable compensation for dedicated professionals.

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Thank you for submitting your application.