Customer Service Representative

9 Peach Tree Hill Rd, Livingston, NJ 07039, USA

Posted Friday, February 13, 2026 at 5:00 AM

Founded in 1978, Formosa Plastics Corporation, U.S.A. (Formosa Plastics) is a growing, vertically-integrated supplier of plastic resins and petrochemicals. With annual revenues of more than $5 billion, we employ over 2,800 people who operate 20 production units in six business divisions - Olefins, Polyolefins, Vinyl, Specialty Polyvinyl Chloride, Chlor-Alkali, and Oil & Gas.

Formosa Plastics offers a full line of polyvinyl chloride, polyethylene and polypropylene resins, caustic soda and other petrochemicals that deliver the consistency, performance and quality that customers demand. We market our polypropylene and polyethylene resins under the Formolene® tradename; we market our suspension PVC and specialty (dispersion) PVC resins under the Formolon® tradename. We also produce and sell caustic soda, ethylene dichloride, commercial bleach and hydrochloric acid.

We are committed to supplying the highest quality products and services to our customers, providing a safe and healthy workplace for our employees and contributing to the quality of life in the communities where we operate. This commitment is made possible through our dedicated people, consistent products, continued protection of the environment and ongoing investments in new product development, quality control systems and safe, modern and energy-efficient production facilities.

Formosa Plastics is a privately held company headquartered in Livingston, New Jersey. Our core business, producing plastic resins and petrochemicals, takes place at three wholly-owned chemical manufacturing subsidiaries located in Delaware City, Delaware, Baton Rouge, Louisiana and Point Comfort, Texas.

Provide effective and efficient service that meets the customer’s standards for service and quality. Acts as the critical link in the fulfillment of each sale and in the fulfillment and enhancement of Formosa’s brands and image, by providing timely and consistent delivery of the products and services specified and required by the customer.

Touch Point Customer Contact:
Answer phones, respond to emails, and resolve customer inquiries in a timely manner and to customer’s satisfaction. Communicate clearly and respectfully.

Customer Contacts and Relationships :
Communicate clearly and responsibly in a timely manner, take initiative, and act creatively and diligently as a problem solver. Consistency and professionalism is expected along with proficiency in time-management and good organizational skills. Demonstrates credibility by anticipating and recognizing customer concerns and by delivering on commitments made. Perform continuous liaison with internal contacts (including sales representatives, shipping, traffic and other related functions) and with external contacts to resolve individual customer needs and situations.

Error-Free Customer Order Processing :
Analyze and identify root causes for errors. Pursue solutions resulting in a reduction of order errors and work collaboratively with cross functional teams in a proactive attempt to limit the number of instances regarding order errors.

Expedite On-Time Delivery and Minimize Delivery Blockages:
Perform consistent and timely follow-up and feedback to Customer, Sales, and any other function involved in the order cycle. This involves thorough and precise communication, and tracking and recording each element of the customer’s transaction. Integrates actions and solutions which may include various issues such as product inventory, volume or scheduling, credit release, meeting specifications/quality requirements, availability of railcars/carriers, and timing of shipments.

Facilitate the Processing of Customer Complaints through Fact Gathering:
Gather facts involving diverse situations which may include, among others, product quality, delivery issues, product specifications and quality. Communicate findings to the appropriate involved individuals and file complaint.

Manage…