Sr. North America Onboarding Specialist

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We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.

The Sr. North America Customer Onboarding Specialist is a managerial role responsible for maintaining overall accountability for all aspects of projects during the entire span (initiate, plan, execute, control, close); must be familiar with project objectives and system scope, as well as the role and function of each team member to effectively coordinate the activities of the team. The Sr. North America Onboarding Specialist must possess the ability to work in a highly customer centric position, while creating and maintaining standards and practices for process documentation.

The Sr. North America Onboarding Specialist will demonstrate process improvement techniques, and identify gaps in Livingston processes, while supporting the creation of new implementation procedures and delivering updates in a clear, concise manner.

• Execute the development of plans, identify pertinent resources necessary, prioritize and execute against established plan
• Deliver effective communication facilitating interactions both internally and externally
• Control all changes or adjustments as necessary; ensure successful completion and handoff within established time frames
• Implement and create a communication schedule with clients and internal business partners as to the progress of the performance and activities
• Control and lead meetings, workshops, and client discovery sessions capturing outcome and next steps
• Govern the customer communication, owning the partnership between Livingston and the project deliverables during the duration of the onboard
• Manage, document, and maintain all supporting information received and delivered
• Identify and socialize any risk, opportunities, mitigation strategies and solutions for the desired outcome
• Execute reviews and analyze change in regulations/trade initiatives and categorize impact to current processes
• Create and identify process improvement and efficiencies and adjust or develop process tools
• Manage multiple onboardings simultaneously varying stages of requirements and activity
• Perform other related duties as assigned by management
• Adhere to established company policies and procedures

• To perform this job successfully, the person must be able to perform each essential duty satisfactorily
• Strong working knowledge of all applicable international trade, regulations, procedures, and industry practices
• Experience and knowledge with project management and planning
• Experience and knowledge in continuous Improvement and Quality Management techniques
• Ability to collaborate effectively and communicate (written and verbal) internally and externally with business partners
• Results oriented and highly organized - ability to set priorities, develop work schedules, monitor progress towards goals, and track details, information, and activities
• Effective interpersonal skills with ability to influence and engage people at various levels in an organization
• Strong organizational skills with the ability to meet tight deadlines
• Technically savvy
  - Microsoft Office, company systems

5 years of related experience

Preferred:
Associates Degree or post-secondary education

Preferred:
Bachelors Degree or equivalent

Inclusion and Collaboration

Accountability

Business Acumen and Straight Talk

Leading and Developing

Customer First Focus

Agility

We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.