Manager, Patient Access

Job Title:

Manager

Location:

Cooperman Barnabas Medical Ctr

Department Name:
Patient Access Services

Req #:

Status:
Salaried

Shift: Day

Pay Range: $77,000.00 - $ per year

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Manager oversees the daily operations of the departments in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Manager provides oversight of the team(s) to ensure that policies and procedures are followed and ensures that the work done by the staff is accurate and meets regulatory and policy standards.

The Manager provides leadership support to the department supervisor, team leads and staff to ensure that there is excellent patient throughput and exemplary customer service.

Required:

• High School Diploma
• Minimum of 5 years Patient Access leadership experience
• Minimum of 7 years of Patient Access experience
• Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care.
• Medical terminology and computer skills

Preferred:

• College Degree

• Day shift, 8:00am-4:30pm
• Monday through Friday, rotating weekends/holidays may be required
• Full-Time, 37.5 hours per week

• Works with the Patient Access Supervisor to ensure the accuracy and integrity of all registrations and processes within the departments
• Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
• Supervises staff and assures all issues are addressed and patients are registered appropriately without delay
• Ensures that the staffing allocations are coordinated for timely registrations of all patients
• Completes regular assessment of the department to identify issues and develop processes for improvement
• Responsible for monitoring all key performance indicators and creating action plans when goals are not met.
• Reviews and recommends any changes to departmental policies
• Provides oversight to ensure that the department functions are completed timely, accurately and in a positive manner
• Communicates issues and policies to all staff members as it relates to department and ancillary areas
• Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
• Monitors and act upon all aspects of the Patient Access Department registration functions through the assessment, analysis of reports and related documents
• Creates, implements and monitors action/work plans designed to improve metrics
• Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
• Provides clear communication and expectations for staff around KPI’s and goals
• Responsible for reviewing all patient complaints reported by the team or via the Verge System
• Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life…