Patient Access Representative

Req #:

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Night

Facility: Cooperman Barnabas Medical Center

Department: Emergency Dept Access Service

Pay Range: $20.60 - $25.84 per hour

Location: 94 Old Short Hills Road, Livingston, NJ 07039

Job Title: Patient Access Representative

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and scheduling first‑time and returning patient follow‑up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients’ expectations on every call.

• High school diploma or equivalent
• Knowledge of medical terminology
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position
• Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point

• Ability to speak other languages a plus
• Epic Experience
• Knowledge of medical terminology, insurance verification, and billing processes

• Night shift, 11:00 pm – 7:00 am
• Sunday through Thursday, rotating weekends
• Full‑Time, 37.5 Hours Per Week

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information for scheduling, pre‑registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third‑party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issues receipt and completes daily reconciliation of all cash collections
• Provides back‑up support to hospital cashier and completes cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
• Demonstrates proficiency in the entire pre‑admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtains required signatures, and witnesses all patients’ signatures
• Maintains department productivity by asking for additional duties when patient flow permits
• Makes customer needs a priority. Provides direct observation of the customer service…