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Head of Technical Support Engineering - AI/ML
Job in
Livingston, Essex County, New Jersey, 07039, USA
Listed on 2026-06-24
Listing for:
Weights & Biases
Full Time
position Listed on 2026-06-24
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Weights & Biases in Livingston, NJ, seeks a Manager of Technical Support Engineering to lead a high-performing team focused on delivering exceptional user experiences. In this role, you will coach and develop support engineers while ensuring continuous improvements in processes and documentation.
Your responsibilities will include managing team performance, addressing customer trends, and fostering a learning culture. The ideal candidate should have over 4 years of experience in technical support, ideally within a SaaS or AI environment.
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