ServiceNow SecOps Implementation Manager

At Crowe, we build a rewarding career with flexibility to balance work and life, while delivering results and making an impact. We embrace diversity, care for wellbeing, and nurture talent across our audit, tax, and consulting groups.

Crowe is seeking a passionate leader to guide our clients through their Security (Sec Ops) Service Now implementations. This position requires an individual who demonstrates leadership, decision-making, and management skills to oversee Service Now Sec Ops implementations for client excellence.

• Support pre‑sales activities such as demonstrations, project scoping, proof of concepts, and SOW preparation.
• Advise clients on leveraging Service Now to support their Security program.
• Lead project implementation and architectural design, working directly with Engagement Leads, Solution Architects, and developers to ensure on‑track delivery.
• Facilitate project introduction, kick‑off meetings, and weekly client status meetings, while creating and managing project timelines.
• Provide guidance to developers on Service Now configuration.
• Conduct final quality assurance reviews of all deliverables.
• Design and deliver end‑user training.
• Expand client vision and opportunities to drive additional business value through Service Now.

• 5+ years of professional experience.
• 3+ years delivering Service Now implementations and integrations focused on Security.
• Certifications:
  
  Certified System Administrator (CSA) and/or Certified Implementation Specialist – SIR & VR.
• Experience leading Service Now implementations or as a system administrator.
• Knowledge of running a Security program on Service Now.
• Experience managing multiple simultaneous projects.
• Experience providing business, operations, or technical consulting to senior leaders.
• Bachelor's degree required.
• Willingness to travel for client engagements.

• Ability to work independently and as part of a team with professionals at all levels.
• Strong organizational, interpersonal, and presentation skills.
• Excellent written and oral communication skills.
• Ability to multi‑task and manage multiple projects simultaneously.
• Exceptional problem‑solving, critical‑thinking, and analytical skills.
• Working knowledge of project planning and project management methods and tools.

We offer comprehensive total rewards packages and support career growth through coaching and inclusive culture.

The Final date to receive applications for this role is 07/17/2026.

Wage range: $ – $ per year.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, or protected veteran status, or any other characteristic protected by federal, state or local laws. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Crowe is not sponsoring for work authorization at this time.