Technical Support Engineer - III; Cloud in Livingston

Core Weave is The Essential Cloud for AI. Built for pioneers by pioneers, Core Weave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, Core Weave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, Core Weave became a publicly traded company (Nasdaq: CRWV) in March 2025.

The Customer Experience (CX) Organization at Core Weave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform.

• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by Core Weave.
• Provide real‑time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance.
• Develop and deliver training sessions to improve the team's proficiency and efficiency in resolving customer issues.
• Use technical expertise to investigate, debug, and resolve customer‑impacting issues with the curiosity required to uncover and understand root causes.
• Maintain high customer satisfaction through swift, accurate, and empathetic high‑touch support communications, as well as established best practices.
• Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.
• Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.
• Serve as a technical escalation point for high‑priority escalations or complex cases, modeling effective problem‑solving approaches.
• Lead the creation of knowledge‑sharing resources, including documentation, tutorials, and how‑to guides.
• Enhance the support team's knowledge of Core Weave's products and services through continuous learning initiatives.
• Participate in consistent shift work with on‑call rotations, occasional after‑hours and holiday coverage.

• Have a Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent experience.
• At least 5+ years of experience in cloud support, systems administration, or related technical support‑focused roles.
• Proven hands‑on work experience with Kubernetes.
• Experience with networking, load balancing, storage volumes, observability, node management, High‑Performance Computing (HPC), and Linux system administration.
• Proven ability to mentor team members, foster technical growth, and improve team‑wide capabilities through guidance and feedback.
• Experience with observability tools such as Grafana.
• Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes.
• Demonstrated success collaborating with cross‑functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes.
• Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences.
• Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non‑technical audiences.

• CKA Certified.
• Demonstrated experience with training, coaching, and creating onboarding materials.
• Operates in a fast‑paced, global, 24/7 support team environment.
• Ability to collaborate across different time zones.
• Flexible to travel up to 10% (~25 days/year).

The base salary range for this role is $122,000 to $163,000. The starting salary will be determined based on job‑related knowledge, skills, experience, and market location. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive…