Support Staff

Position Overview

Burke is seeking a Support Staff team member to support daily operations at the Polk Mental Health Clinic. This position interacts regularly with the public, clinic visitors, and Burke staff and plays a key role in ensuring efficient front office and administrative support while maintaining confidentiality and professionalism.

• Answer multi-line telephone system and route calls appropriately
• Collect fees and process payments
• Perform data entry and maintain accurate records
• Process medical records requests
• Scan documents into electronic health records
• Assist clinical staff as needed
• Schedule appointments and manage calendars
• Perform other miscellaneous duties as assigned
• Maintain effective working relationships with consumers and staff
• Safeguard confidential information in accordance with policy and procedure

• Required:
  
  Graduation from an accredited high school or equivalent

• Required:
  
  Minimum of one (1) year of office experience and/or experience in a medical or mental health-related setting

• Required:
  
  Valid Texas driver's license
• Applicants must have a driving record that is insurable by Burke's insurance administrator

• Ability to see, hear, and communicate effectively
• Ability to sit and stand for prolonged periods
• Walk, bend, kneel, and lift up to 50 lbs.
• Drive a vehicle as required
• Hand and finger dexterity for clerical tasks

Burke offers a stable, mission-driven work environment dedicated to serving individuals with behavioral health needs. Team members are valued for their professionalism, collaboration, and commitment to high-quality service delivery.