Home Care Scheduling Coordinator

Benefits:

• Competitive salary
• Paid time off
• Bonus based on performance

Right At Home of Wayne County is looking for an applicant that is passionate about working with seniors. It is our vision to set the standard for trustworthy, compassionate home care ensuring every senior in our care can age in place with dignity, honesty and a sense of belonging. Our schedulers are dedicated to making certain all seniors in our care are receiving the best home care experience they deserve.

As a Scheduler, you play a critical role in delivering exceptional in-home care. You are the connection point between clients and caregivers—making sure every schedule, every shift, and every match supports a great experience for both. Your organization, communication, and problem-solving skills directly impact the quality of care our clients receive and the success of our care team.

If you enjoy fast-paced environments, building relationships, and being the person who keeps everything running smoothly, this role is for you.

• Answer and manage incoming calls with warmth, professionalism, and confidence
• Communicate regularly with clients and caregivers to ensure services are running smoothly
• Serve as a key liaison between caregivers and the office leadership team

• Respond quickly and courteously to client needs, questions, and schedule changes
• Receive and process referrals and inquiries with accuracy and care
  
  Help ensure every client receives the right caregiver match

• Schedule caregivers to meet client needs while balancing availability and preferences
• Make smart, timely decisions when schedules change or urgent situations arise
• Support Right at Home’s mission, values, and commitment to exceptional care

• Maintain accurate caregiver records and schedules in Well Sky
• Keep personnel and work records complete and up to date
• Manage multiple priorities while staying calm and organized

• Support caregivers with professionalism, respect, and integrity
• Collaborate with the office team to keep operations running smoothly
• Assist with on-call coordination as needed

• High school diploma or equivalent
• At least 2 years of office, scheduling, or administrative experience
• Strong communication and customer service skills
• Comfortable using computers and scheduling systems
• Ability to think on your feet and make good decisions under pressure
• Knowledge of medical terminology is a plus
• Reliable, organized, and able to work independently

• Primarily office-based in a collaborative, supportive team setting
• On-call availability may be required outside normal business hours