Administrative Assistant, Warehouse

Since 1918, RAM Construction Services has stood as the oldest and most experienced waterproofing and restoration contractor in the United States. With over a century of expertise, we understand the unique demands of every project and collaborate closely with architects, engineers, and general contractors to ensure the right materials and techniques are applied with precision.

Our team comprises highly skilled professionals who are deeply valued and committed to excellence. At the heart of our operations are our core values, which guide every decision and interaction:

• Relationships are our business – We build trust through transparency, respect, and long‑term partnerships.
• Safety without compromise – We prioritize the well‑being of our people and projects above all else.
• Unapologetically competitive – We strive to outperform, innovate, and lead in every aspect of our work.
• 360 Accountability – We take full ownership of our responsibilities, outcomes, and commitments.
• Embrace Collaboration – We believe the best solutions come from working together across disciplines and perspectives.

• Competitive base salary commensurate with experience
• Company‑provided cell phone and workstation to ensure seamless communication and accessibility.
• Annual apparel allowance for branded workwear

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement plan with employer matching contributions
• Generous paid time off (PTO) and paid company holidays

RAM Construction Services is seeking a Call Center Administrative Assistant to support our warehouse operations by handling incoming calls, coordinating requests, and providing administrative support to ensure smooth daily operations. This role serves as a key point of contact among internal teams, drivers, vendors, and field personnel, helping to organize communication, documentation, and scheduling related to warehouse activities.

The ideal candidate is organized, professional, customer‑focused, and comfortable handling a high volume of calls while performing administrative tasks in a fast‑paced warehouse environment.

• Answer and route inbound phone calls related to warehouse operations, deliveries, equipment, and general inquiries
• Respond to emails and requests from internal teams, vendors, drivers, and field staff
• Log calls, requests, and service inquiries accurately and in a timely manner
• Provide accurate information or elevate issues to the appropriate warehouse or operations personnel

• Assist with scheduling deliveries, pickups, and service requests
• Prepare, process, and maintain administrative records such as work orders, delivery logs, inventory documentation, and reports
• Support documentation related to equipment, materials, and warehouse activity
• Maintain organized digital and physical filing systems
• Assist warehouse leadership with reports, spreadsheets, and daily administrative needs

• Communicate effectively with warehouse staff, drivers, and supervisors to ensure timely execution of requests
• Track and follow up on open requests to completion
• Support compliance with company policies and safety procedures when handling documentation and communication
• Perform additional administrative duties or special projects as assigned

• High School Diploma or GED required

• Minimum 1–3 years of administrative, call center, or customer service experience
  , preferably in a warehouse, logistics, or operations environment
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment
• Strong attention to detail and organizational skills
• Proficient in data entry and document management
• Comfortable working with warehouse and operations teams
• Ability to maintain confidentiality and use discretion with sensitive information
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Experience with phone systems, call logs, or ticketing systems preferred
• Familiarity with inventory, warehouse, or operations software is a plus

• Office‑based…