Admissions and Welcome Center Coordinator

Job Title

Admissions and Welcome Center Coordinator

Full Time

1.0

Classified Grade C

The Admissions and Welcome Center Coordinator serves as a key member of the Admissions Leadership Team, working in close collaboration with the Director of Admissions and Assistant Director to support the successful operation of the Admissions and Welcome Center. This position provides operational oversight of front-of-house services, supports the delivery of exceptional customer service, and helps ensure a welcoming and student-centered experience for prospective and current students.

Working closely with the entire Admissions and Welcome Center team, along with other campus-wide departments, the coordinator helps ensure efficient operations, effective project management, continuous process improvement, and the achievement of departmental enrollment and student engagement goals. Schoolcraft is a comprehensive, open-door, community-based college. The mission of the College is to provide a transformational learning experience designed to increase the capacity of individuals and groups to achieve intellectual, social, and economic goals.

• Bachelor’s degree.
• Two (2) years of customer service related experience.
• Experience coordinating or managing operations in an office environment.
• Ability to foster a cooperative work environment and an attitude of service among staff.
• Effective oral and written communication skills.
• Ability to multi-task in a fast paced environment.
• Proficiency with Microsoft Office.

Schoolcraft College is an AA/ EEO Employer.

• In-Person:
  This position requires the employee to be onsite at Schoolcraft College.
• Writing
  
  Skills:
  
  Ability to write reports, business correspondence, and procedure manuals.
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Communication
  
  Skills:
  
  Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide with all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Reasoning Ability:
  Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
• Physical Demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Office Environment:
  This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may also involve standing and walking for periods of time, and the use of hands and moving objects on occasion, of up to 10-20 lbs.
  
  Specific vision abilities required may include close vision, color vision and the ability to adjust focus.
• Noise Level: The noise level in the work environment is usually moderate.

M-F 8am-5pm / additional hours may be required

Pay range is $22.86-$35.71 per hour

• Provides operational leadership for Welcome Center and front-of-house operations, ensuring efficient workflows, consistent service standards, and a welcoming experience for prospective and current students.
• Supervises Welcome Center staff and student employees, including hiring, onboarding, training, scheduling, and day-to-day coordination of work assignments.
• Develops, maintains, and regularly updates departmental procedures, training materials, and operational documentation to ensure continuity, consistency, and compliance with established practices.
• Assists in the planning, promotion, logistics, and execution of admissions-related events, campus tours, and other recruitment and engagement activities.
• Manages departmental operational calendars, project timelines, and key milestones; monitors progress and coordinates activities to support successful completion of departmental initiatives and strategic priorities.
• Supports the Director of Admissions and Assistant Director with the implementation of new programs, projects, operational improvements, and other departmental initiatives.
• Supports the Director with project management to include preparing reports, correspondence, presentations, and scheduling meetings.
• Oversees administrative and operational functions of the office, including management of recruitment materials, event resources, maintaining annual budget, and designated technology systems. The coordinator will serve as a CRM expert and will provide documentation and training as new functions evolve.
• Performs other duties as…