Operations Admin I-1

Fed Ex -  - Responsibilities:
Provide clerical support to management and operational functions including filing, copying, faxing, emailing, and answering telephone;
Review, research, and enter data in various systems to support functional areas;
Compile data and generate regular and adhoc reports for management review;
Serve as frontline customer service to address inquiries and escalate issues as needed;
Assist with Business Control Self Assessment audit data retrieval and file preparation;
Conduct records management tasks including maintenance, destruction, and inventory;
Support quality assurance and loss prevention by performing address searches, ensuring packages are in good condition, and documenting scanning statuses;
Enter Independent Contractor settlement information and adjustments to ensure proper payments;
Compile documentation for DOT-required files and track vehicle mileage records and related issues;
Monitor metrics such as IC charge backs, complaints, and maintenance compliance and prepare weekly management reports