Customer Success Supervisor - Signature - Traverse , MI

Work Schedule:

Monday through Friday 8:00 AM – 5:30 PM

Candidate must reside within 45 minutes of Traverse City, Michigan. This is a hybrid position. Candidate is expected to visit clients 3-4 days per week within the assigned territory.

May lead projects/processes with moderate risk and/or complexity and may lead small teams. Prioritizes tasks within the team and collaborates with other team members to achieve business objectives. Provides guidance to team members with less experience or knowledge and serves as a resource for colleagues. Solves difficult and sometimes complex problems, using subject matter expertise to influence others and drive results.

May coach and review the work of lower-level professionals. Impacts the achievement of customer, operational, project, or service objectives, with work guided by team and departmental goal

• Sales experience with a minimum of 1 year of sales-related experience.
• Individual contributor experience with a demonstrated ability to work independently and achieve business objectives.
• Proficiency in Microsoft Applications (Outlook, Excel, Word, PowerPoint, Teams, etc.).
• Copilot AI acumen, including the ability to leverage AI tools to improve productivity, communication, and business outcomes.
• Strong organizational and time management skills.
• Ability to influence others and build strong customer relationships.
• Excellent communication and problem-solving skills.
• Salesforce experience preferred.
• Bachelor's Degree or International Equivalent preferred.

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.

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