More jobs:
CSR, Customer Service/HelpDesk
Job in
Livonia, Wayne County, Michigan, 48151, USA
Listed on 2026-02-23
Listing for:
YoungWilliams Child Support Services
Full Time
position Listed on 2026-02-23
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Summary of Position
The CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
Essential
Job Requirements
* Responds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
* Records customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken
* Follows standard operating procedures to ensure consistency and accuracy
* Addresses customers' inquiries and resolves problems to ensure that appropriate changes are made
* Refers unresolved customer grievances to designated departments for further investigation
* Communicates with supervisor regarding any potential needs or concerns
* Performs data entry accurately
* Regular and timely attendance
* Other duties as assigned
Required Education
* High School diploma or equivalent is required
* Associates degree preferred
Required Experience
Professional experience using Microsoft Office products
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