Fleet Dispatcher

Overview

A day-in-the-life of a Fleet Dispatcher
—As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver/customer escalations in accordance with established procedures
• Provide explanations to customers and reports/document service issues
• Close service requests using the company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Maintain inventory of tow truck/service vehicle supplies, vehicle maintenance/repair records, and requisition replacement tools and/or equipment when required
• Ensure proper maintenance of tow trucks, service vehicles and equipment
• Assist coworkers and less-tenured dispatchers, as necessary

• Excellent written and verbal communication
• Call center environment experience; past experience dispatching calls
• Positive attitude and willingness to succeed
• Ability to work in a fast-paced environment
• Team-player
• Excellent problem-solving skills
• Willingness and ability to work irregular hours, weekends and/or holidays
• Customer service experience
• Knowledge of policies and procedures (service benefits) relative to emergency road service

• Hourly wage + bonus
• Career advancement
• Health insurance; dental/vision
• 2 weeks paid vacation
• Holiday pay
• Expense reimbursement