Experienced Customer Service Agent eCommerce Business

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Location:

Livonia, MI Company:
Growing eCommerce Business

Employment Type:

Full-Time - In Person

We are a fast-growing eCommerce company based in Livonia, MI serving both businesses and end users nationwide. Our team operates in a collaborative, small-business environment where every team member plays an important role. With fewer than 60 employees company-wide and under 15 team members in our office, we value accountability, communication, and a strong team culture.

We are seeking a dependable, detail-oriented Customer Service Representative to join our in-office team. This is a hands-on role supporting customers through email tickets, live chat, and phone calls. The ideal candidate is organized, solution-oriented, and comfortable handling a high volume of customer interactions in a fast-paced eCommerce environment.

• Respond to customer inquiries via eCommerce ticketing system (Zendesk)
• Assist customers through live chat in real time
• Answer inbound phone calls and provide professional support
• Provide tracking numbers and shipment updates
• Send invoices and order confirmations
• Take customer orders over the phone
• Check product availability and inventory status
• Resolve shipping issues such as lost, delayed, or damaged packages
  
  Communicate with internal departments (warehouse, purchasing, etc.) to resolve customer concerns
• Maintain accurate records of customer interactions

• Previous customer service experience preferred (eCommerce experience a plus)
• Strong written and verbal communication skills
• Comfortable handling phone conversations in a professional manner
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail
• Basic computer proficiency (email, order systems, web-based platforms)
• Reliable, punctual, and team-oriented

• Stable, in-person position in Livonia, MI
• Full heath, dental, vision benefits
• 401K with 4% match
• Supportive small-team environment
• Opportunity to grow with a rapidly expanding eCommerce company
• Competitive pay based on experience
• Paid time off and company holidays

If you enjoy solving problems, helping customers, and working in a collaborative small-business environment, we would love to hear from you.

Apply today to join our growing team!