CSR, Customer Service/HelpDesk
Job in
Livonia, Wayne County, Michigan, 48150, USA
Listed on 2026-07-05
Listing for:
YoungWilliams
Full Time
position Listed on 2026-07-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Summary Of Position
The CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
EssentialJob Requirements
- Responds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
- Records customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken
- Follows standard operating procedures to ensure consistency and accuracy
- Addresses customers' inquiries and resolves problems to ensure that appropriate changes are made
- Refers unresolved customer grievances to designated departments for further investigation
- Communicates with supervisor regarding any potential needs or concerns
- Performs data entry accurately
- Regular and timely attendance
- Other duties as assigned
- High School diploma or equivalent is required
- Associates degree preferred
Professional experience using Microsoft Office products
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