Retail Service Representative - Order Entry

## Retail Service Representative I - Order Entry Apply locations:
Livonia, MItime type:
Full time posted on:
Posted Todayjob requisition :
R-6806
** ANDERSEN CORPORATION

SUMMARY:

** At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
*
* JOB DESCRIPTION:

** Renewal by Andersen is looking to add an Ordering Retail Service Representative (RSR) I to our team in Livonia, MI. This position will be hybrid- both in office and remote. The Ordering Retail Service Representative will focus on providing customer service for delivery partners and customers. This is not a customer facing role and is more closely aligned to data entry and administrative duties.

This role will require you to be onsite a few days a week. Training period will be 5 days in office.
** RESPONSIBILITIES**:
* Performs data entry level clerical work related to RbA CORO sales and service, of limited complexity and variety.
* Perform administrative tasks associated    with job
* Processes complex orders/requests, with 100% accuracy from intake to filing.
* Ensures customer management system is updated appropriately.
* Clarifies, diagnoses, and resolves customer order issues.
* Creates packets or other materials as required for sales fulfillment process.
* Prepares customer correspondence.
* Identifies and implements ways to improve overall level of service.
* Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
* Administers programs, e.g. customer referral program.
* May train others in office and customer service processes.
* May create purchase orders, process payments or process receipts.
* Ability to develop and establish good interpersonal relationships.
* Demonstrates ability to work and contribute in a team environment.
* Flexibility & positive outlook
* Listening skills
* Detail orientation
** QUALIFICATIONS**:
* High school diploma or equivalent plus 1-3 years' work experience to include order processing work
* Demonstrated word processing, spreadsheet and general computer skills
* Strong phone etiquette & verbal skills to facilitate problem resolution
* Intermediate writing skills
* Able to determine customer needs and assist in resolving issues for assigned area.
* Knowledge of products/services
* Persuasiveness* Time management
* Results orientation
** PAY RANGE:**$18.05 - $26.15
** CULTURE AND BENEFITS:
** At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.

While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‐being, growth, and future. Our benefits include:
* 401 (k) Plan, Employer Fixed Contributions & Company Matching
* Profit Sharing
* Medical, Dental and Vision Coverage
* Flexible Spending Accounts (FSAs) , Health Savings Account (HSA) and Health Reimbursement Account (HRA)
* Life Insurance
* Paid Time Off & Paid Holidays
* Paid Maternity…