National Account Specialist

United Road is the most diversified finished vehicle logistics provider in North America. We employ approximately 1,800 professionals, operating out of nearly 75 locations strategically positioned in every region of the United States, creating a superior and efficient national service network.

Our competitive advantage lies in our ability to provide timely, professional and dependable automobile transport delivery and logistics services. Leveraging our collective strengths, local operational control capitalizes on immediate and regional market knowledge, name recognition, and personal and customer relationships enjoyed by each division. At the same time, United Road’s leadership experience, industry leading technology, national purchasing power, and investments in equipment, ensures that we excel in customer service, create an attractive, supportive environment for our employees and provide for the stability and growth of the company as a whole.

The Account Specialist, National Accounts will be responsible for supporting the Account Manager in the managing of the relationship with United Road’s key business accounts and ensuring United Road consistently performs against the service level agreements with these accounts. The Account Specialist serves as a secondary point of contact with the customer and helps to ensure seamless coordination with United Road’s implementation teams (e.g. Central Administration, Dispatch, Carrier Management, IT, etc.).

The Account Specialist, National Accounts reports directly to the Account Manager.

• In collaboration with the Upload and Dispatch teams, manage customer inventory, ensuring the timely and accurate uploading, pricing and assignment of all orders; troubleshoot any failed or erroneous uploads, including contacting the origin, destination and carrier to locate vehicles and to expedite pick-up and delivery.
• Updating the daily “on-hold” report and working with customer to resolve on-holds.
• Ensuring accurate documentation in OVISS.
• Communicating with customer and dispatch to keep necessary parties informed and to resolve any issues.
• Monitor order movements, identifying any carrier and customer related issues, changes or delays and escalating issues to management as necessary.
• Research and acquire any additional documentation or information needed to deliver orders, pay carriers and receive timely customer payment.
• Maintain quality service by monitoring standards and advising management of potential problems.
• Assist the Accounting Team in the development of all backend systems to facilitate timely and efficient customer billing; assist Accounting in researching and investigating any invoice discrepancies.
• Respond to customer communication in a timely and professional manner.
• Use effective communication tools to deescalate customer issues.
• Perform data analysis and develop key insights for the Account Manager to present at routine customer review meetings.
• Assist the Account Manager in the prompt and creative solving of any issues that arise.
• Continuously work to improve policies, processes and procedures.

• Serve as the secondary point of contact with the customer, earning and maintaining their trust and confidence; respond to customer communication in a timely and professional manner.
• Use effective communication tools to deescalate customer issues.
• Perform data analysis and develop key insights for the Account Manager to present at routine customer review meetings.
• Assist the Account Manager in the prompt and creative solving of any issues that arise.
• Continuously work to improve policies, processes and procedures.

• Run daily reports to monitor the inventory, lift and…