Senior Customer Service Representative
Job in
Livonia, Wayne County, Michigan, 48150, USA
Listed on 2026-08-23
Listing for:
Wesco
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution;
Resolve complex or unusual requests and communicate solution or requested information to the customer;
Analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed;
Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction;
Mentor and give direction to team members and provide training on best practices
Position Requirements
10+ Years
work experience
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