Member Services Representative

Member Service Representative

Grandville, MI & Comstock Park, MI

Full-Time | Contract-to-Hire (6 Months)

Fully On-Site

Monday-Friday | 8:45 AM - 5:15 PM | No Weekends

A well-established financial institution is seeking Member Service Representatives to join its branch teams in Grandville, MI and Comstock Park, MI. This is an excellent opportunity for customer-focused professionals who enjoy helping others, building relationships, and providing exceptional service in a friendly, team-oriented environment.

With strong growth opportunities, outstanding benefits upon conversion, and a positive workplace culture, this position offers a path to long-term career advancement within the organization.

The Member Service Representative serves as the first point of contact for members, providing friendly, accurate, and efficient service while handling routine financial transactions and inquiries. This role is ideal for individuals who thrive in a customer-facing environment and enjoy creating positive experiences for every member interaction.

• Monday through Friday

• 8:45 AM to 5:15 PM

• No weekend work

• Process member transactions accurately while maintaining a high level of customer service.

• Assist members with account inquiries, requests, and problem resolution.

• Educate members on available financial products and services.

• Balance and maintain an assigned cash drawer with accuracy.

• Process transactions such as money orders, cashier's checks, and credit card advances.

• Research and resolve member concerns by collaborating with internal departments.

• Deliver professional, solution-focused service during every interaction.

• Support other branch locations when additional coverage is needed.

• Participate in community events and activities that support the organization's local presence.

• Maintain compliance with company policies, procedures, and service standards.

• 1 to 3 years of customer service experience, preferably in a face-to-face environment.

• Strong interpersonal and communication skills.

• Passion for providing exceptional customer experiences.

• Basic math skills and comfort handling numerical transactions.

• Basic computer proficiency.

• Strong attention to detail and ability to multitask effectively.

• Previous banking, credit union, or financial services experience.

• Cash handling experience.

• Experience working with member account systems or teller platforms.

• Familiarity with branch operations and financial products.

• No weekends required, providing excellent work-life balance

• Contract-to-hire opportunity with long-term career potential

• Strong benefits package and 401(k) match upon permanent hire

• Clear career growth opportunities into Senior Representative, Supervisor, and Management roles

• Positive team culture focused on employee development and member satisfaction

• Opportunity to build valuable experience within the financial services industry

We're looking for someone who genuinely enjoys helping people, has a positive attitude, and is willing to go above and beyond to create an outstanding member experience. If you have strong customer service skills, enjoy working with people, and are seeking a stable career with growth potential, we'd love to hear from you.

This is a Contract to Hire position based out of Comstock Park, MI.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some…