CSR, Customer Service/HelpDesk
Job in
Livonia, Wayne County, Michigan, 48153, USA
Listed on 2026-10-03
Listing for:
Youngwilliams Pc
Full Time
position Listed on 2026-10-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Spanish Customer Service, Bilingual
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
CSR 1Regular Full-Time Customer Service MI - Livonia, Livonia, MI, US
Summary of PositionThe CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
- Responds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
- Records customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken
- Follows standard operating procedures to ensure consistency and accuracy
- Addresses customers' inquiries and resolves problems to ensure that appropriate changes are made
- Refers unresolved customer grievances to designated departments for further investigation
- Communicates with supervisor regarding any potential needs or concerns
- Regular and timely attendance
- Other duties as assigned
- High School diploma or equivalent is required
Professional experience using Microsoft Office products
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