Field Customer Support Engineer
Job in
Livonia, Wayne County, Michigan, 48150, USA
Listed on 2026-06-01
Listing for:
Ateq Corporation
Full Time
position Listed on 2026-06-01
Job specializations:
-
Engineering
Manufacturing Engineer, Quality Engineering, Technical Support, Electronics Technician
Job Description & How to Apply Below
Fully automated, Calibrated and traceable to ISO 17025 International Quality Standards (ISO 17025 Certificate),Fast, Dry and clean air testing. After success in Western Europe, ATEQ® now has an international network with offices, sales, and service engineers in more than 40 countries. Today ATEQ® has more than 5,000 customers including large multinational companies such as Toyota, GM, Baxter, Sony, and HP, more than 100,000 Leak and Flow Test instruments sold in over 40 countries, more instruments sold than any of our nearest competitors and dozens of wholly owned ATEQ® subsidiaries (Leak Testing, Aviation, TPMS, etc.)
spread across the most developed countries in the world, plus specialized local representatives. ATEQ is a perseverant global family of passionate individuals who are driven by our customers to innovate industry-leading TPMS devices and technology that help suppliers and distributors worldwide. We are an EOS company that is looking for someone who exudes our core values of passion, perseverance, innovation, customer-driven and global family.
Learn more about ATEQ Leak Testing at
Job Summary:
Field Customer Support Engineer will handle in-house and onsite repairs and calibrations of ATEQ Leak and Flow quality testing instruments within a manufacturing environment.
Responsibilities/Duties:
Service and calibration of ATEQ products returned from manufacturing customers.
Application design and set up for new and existing ATEQ and VIC equipment.
Travel to customers for onsite service, calibration, and tech support, within a manufacturing environment.
Maintain proper documentation of services.
Answer service-related phone calls from customers.
Troubleshoot customer issues over phone or email.
Perform ISO 17025 Calibrations according to the procedures.
Make follow up calls to customers with recently serviced instruments.
Quote repairs/calibrations in the workshop or onsite
Assist in integration of ATEQ and VIC customer support departments
Assist in Design and engineering for sales team
Required Skills/Abilities:
Associate degree in Mechanical, Electrical or Electronics Technology
Two years of relevant experience
Technical background with the ability to operate various types of service and calibration equipment.
Excellent verbal and written communication skills.
Experience in direct face to face customer service on and off site
Ability to follow processes with attention to detail.
Valid Drivers License
Physical Requirements:
Sitting for prolonged periods of time
Customer attendance expected 50% of the time, including travel
Able to lift up to 75 pounds
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
In person
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
In person
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