Manager, Technical Delivery

Overview

Why AAA Life

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us.

We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.

How You’ll Work

Work Solution:
Hybrid (Tuesday
- Thursday) or Remote (USA)

Relocation Eligibility:
Available

What You’ll Do

General Purpose

Operating within the core values and operating principles of the organization, the Manager, Technical Delivery will oversee a team of scrum masters and coordinate across all product teams. This role will focus on ensuring that our delivery processes are efficient and aligned with our enterprise goals. Working within an agile framework, you will facilitate cross-team collaboration to drive successful outcomes and delivery of projects.

Strong leadership, analytical, and communication skills will be crucial in guiding teams to develop and deliver, providing real value to the enterprise and our customers. This role will play a key part in delivery across the digital and innovations product teams, fostering a culture of excellence, and ensuring the seamless integration of technologies to support our growth ambitions.

Position Responsibilities

Delivery Focus

• Vision Alignment:
  Ensure that all product initiatives are executed in alignment with the broader product strategy and company goals.

• Stakeholder Communication:
  Serve as the primary point of contact between stakeholders and the development team, effectively communicating delivery progress, challenges, and changes in priorities.

• Scrum Master Management:
  Oversee and support scrum masters across product teams to ensure effective delivery, providing guidance and removing obstacles to enhance team performance.

Agile Leadership

• Agile Framework Implementation:
  Assist the team and scrum masters in adhering to agile principles and practices, ensuring effective sprint planning, execution, and retrospectives.

• Continuous Improvement:
  Foster a culture of continuous improvement within the team by encouraging experimentation, feedback, and learning from successes and challenges.

• Facilitate
  
  Collaboration:
  
  Ensure teams are performing agile ceremonies, promoting collaboration and open communication among team members to ensure alignment and accountability.

• Metrics and Reporting:
  Utilize agile metrics to assess team performance and delivery effectiveness, making data-driven decisions to optimize processes.

Collaboration and Communication

• Cross-Functional Collaboration:
  
  Work closely with all teams to ensure alignment on delivery timelines, goals, and execution strategies.

• Transparency:
  Foster open, transparent communication within the team and across departments, ensuring delivery roadmaps, decisions, and changes are clearly communicated.

• Decision-Making:
  Make informed decisions quickly, balancing customer needs, business goals, and technical constraints, and communicate those decisions clearly to the team.

Leadership and Accountability

• Outcome Focused:
  Be results-driven, concentrating on the value delivered to customers and the business rather than strict adherence to processes. Take ownership of product success.

• Empower the Team:
  Provide the development team with clarity and context, ensuring they understand the “why” behind delivery decisions and prioritizations.

• Continuous Learning:
  Stay informed about industry trends, customer behavior, and new technologies, constantly seeking feedback to refine the product and team processes.

• Lead by Example:
  Model accountability, transparency, and a focus on delivering value in all interactions, inspiring the team to achieve excellence.

Core Competencies

Proven Leadership

A track record of successfully leading…