Business Analyst II

Overview

We need an analytical, curious problem solver to become a Business Analyst II on the Automation and AI Team to help drive the biggest change in the company’s history.

The Role

You will join the Automation and AI team as a critical partner in turning business problems into clear, actionable solutions. This role sits at the intersection of operations, data, technology, and change. You will work closely with business partners, product owners, technical teams, vendors, and project leaders to understand how work happens today, define what needs to change, and help deliver solutions that improve how AAA Life serves members.

This is not a role for someone who only wants to take notes or document what they are told. You will be expected to ask hard questions, challenge unclear assumptions, and help prove whether problems and solutions are real through data, process analysis, and direct business partnership. The work will often be ambiguous, the data may be imperfect, and the path forward may not be obvious.

The right person will be energized by that.

You will gather and translate requirements, create story cards and acceptance criteria, support story mapping, document future‑state processes, and help ensure solutions are ready for successful adoption. You will also play an important role in building visibility into whether our work is improving the business. That means creating Power BI reports and other analysis to track improvements, prove value, identify operational gaps, and, at times, provide a practical stopgap solution when the long‑term process or technology is not ready yet.

Success in this role requires strong business analysis discipline, analytical curiosity, and comfort working with both business and technical teams. You do not need to be the architect, developer, or automation engineer, but you must understand enough about systems, data, process flows, and automation to help shape practical solutions. If you need perfectly defined requirements, clean handoffs, or a highly structured environment before you can make progress, this role will be challenging.

For the right person, this is an opportunity to help refactor how work gets done at AAA Life. You will help create the requirements, reporting, process understanding, and business readiness needed to scale automation and AI in ways that reduce time to serve, improve quality, and create a better member experience.

Position Responsibilities

Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams

Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery

Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities

Analyze current‑state processes, identify friction points, and help define future‑state workflows that enable automation and AI solutions

Create Power BI reports and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact

Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions

Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs

Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives

Identify functional and non‑functional needs, including usability, performance, security, portability, reporting, and service‑level expectations

Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution

Provide interim or stopgap solutions when needed to bridge gaps until long‑term process, system, automation, or AI solutions are available

Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership

Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities

Continua…