Senior Consultant, Operations Process Innovation

Overview

We need an ambitious, curious leader to become a Senior Consultant, Operations Process Innovation on the Automation and AI Team to help drive the biggest change in the company’s history.

The Role

You will be joining a small, newly formed but highly visible Automation and AI team to lead and deliver some of the most strategic and high‑impact initiatives in the company’s history. These are not incremental improvements—this is about fundamentally rethinking how work gets done. You will be responsible for identifying, redesigning, and scaling processes that enable automation and AI to thrive across the organization.

This is a high visibility Senior Consultant, Operations Process Innovation role—you will partner directly with business stakeholders and AAA Life leadership to uncover inefficiencies, challenge legacy ways of working, and drive meaningful change. You will not be handed fully defined problems. Instead, you will be expected to navigate ambiguity, break down complex operational challenges, and turn them into scalable, technology‑enabled solutions.

You will own outcomes. While you will have support from architects and technical experts, you will be accountable for ensuring solutions are viable, adopted, and delivering measurable impact. This requires someone who is both technically fluent—understanding what automation (RPA, AI, and emerging tools) can and cannot do—and operationally sharp, able to translate business needs into effective solutions.

Success in this role requires a high degree of independence and tenacity. You will be expected to push through obstacles, influence stakeholders without direct authority, and drive progress even when alignment is not immediate. If you are someone who needs step‑step direction, avoids challenging the status quo, or is uncomfortable operating in ambiguity, this role will likely not be a fit.

At the same time, for the right person, this role offers a rare opportunity: the ability to reshape core business processes, scale automation and AI capabilities, and directly impact how quickly and effectively we serve our members. Your success will be measured by tangible outcomes—reduced time to serve, improved quality, and a meaningfully better member experience.

Position Responsibilities

• Lead the identification, redesign, and implementation of end‑to‑end business processes to enable automation and AI at scale
• Partner with business leaders to uncover inefficiencies, challenge legacy workflows, and define future‑state operating models
• Translate business problems into automation and AI‑enabled solutions, working closely with architects and developers to deliver outcomes
• Drive the full lifecycle of initiatives—from problem identification and solution design through implementation, adoption, and measurable impact
• Ensure solutions are scalable, sustainable, and aligned with enterprise architecture and long‑term strategy
• Act as the bridge between business and technology, ensuring solutions are both technically feasible and operationally effective
• Influence stakeholders across all levels without direct authority, building alignment and momentum for change
• Establish and track success metrics, including time to serve members, quality improvements, and overall experience enhancements
• Identify opportunities to expand automation and AI capabilities across functions, helping scale impact across the organization
• Continuously evaluate emerging tools and technologies to enhance automation and AI capabilities

Core Competencies – How You Will Contribute

Ownership & Accountability

• Takes full ownership of outcomes, not just deliverables
• Drives initiatives forward despite ambiguity, obstacles, or lack of direction

Problem Solving & Process Innovation

• Breaks down complex operational challenges and redesigns them into scalable, efficient solutions
• Challenges the status quo and rethinks how work should be done in an automation‑first environment

Technical & Automation Fluency

• Strong understanding of automation technologies (RPA such as UiPath, AI/ML concepts, and related tools)
• Ability to translate between technical teams and business stakeholders

Influence & Stakeholder…