Manager, Cloud Operations

Overview

We need an ambitious, curious leader to become a Manager, Cloud Operations on the newly formed AAA Business Operations Team to help drive the biggest change in the company’s history.

• Work Solution:
  Hybrid (Tuesday
  - Thursday) or Remote (USA)
• Relocation Eligibility:
  Available

• Hybrid work environment that promotes work-life balance
• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various associate resource groups and community involvement initiatives

The Role

You will be joining a small, newly formed but highly visible Business Operations Team to lead and deliver the most strategic and high-impact initiatives in the company’s history. These projects are complex, high-priority, and carry multi-million dollar budgets. You will be the key driving force behind them—turning bold ideas into action and action into results.

The Cloud Operations Manager is responsible for overseeing the day-to-day operations, reliability, and performance of cloud-based infrastructure and services. This role leads cloud operations teams, establishes operational best practices, and ensures cloud environments are secure, scalable, and cost-effective. The Cloud Operations Manager collaborates closely with engineering, security, and business stakeholders to support continuous availability, incident response, change management, and ongoing optimization of cloud platforms in alignment with organizational goals.

The Next Phase

Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows.

If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.

Position Responsibilities

• Lead and manage daily cloud operations to ensure high availability, performance, reliability, and scalability of cloud infrastructure and services.
• Direct incident response, root cause analysis, and problem resolution efforts to minimize service disruption and drive continuous improvement.
• Establish, document, and enforce cloud operational policies, procedures, and best practices aligned with organizational and regulatory requirements.
• Partner with security, risk, and compliance teams to ensure cloud environments meet security standards, CSS Audits, regulatory obligations, and internal control requirements.
• Monitor cloud usage, optimize resource utilization, and manage budgets to ensure cost-effective and efficient cloud operations.
• Drive automation, monitoring, and tooling improvements to enhance operational efficiency, observability, and system resilience.
• Collaborate with operations, engineering, application development, and business teams to support cloud initiatives, changes, and production deployments while mentoring and developing cloud operations staff.

Core Competencies – How You Will Contribute

• Strong understanding of cloud platforms (e.g., AWS, Azure, GCP), including infrastructure, networking, monitoring, backup, and high-availability architectures.
• Ability to ensure system stability, uptime, and performance through incident management, root cause analysis, capacity planning, and continuous service improvement.
• Knowledge of cloud security principles, access controls, data protection, Dev Ops and regulatory requirements, with the ability to partner effectively with security and compliance teams.
• Proven capability to lead, mentor, and develop technical teams, manage workloads, and foster accountability in a 24/7 operational environment.
• Experience driving automation, monitoring, and process optimization to reduce manual effort, improve efficiency, and increase operational resilience.
• Strong communication skills to…