IT Support Technician

Job Description – IT Support Technician

We are seeking a highly motivated and versatile IT Support Technician to provide exceptional technical support, maintain critical computer systems, and resolve end-user and client troubleshooting requests. In this role, you will work both independently and collaboratively to ensure the smooth operation of hardware, software, and network systems across diverse user environments. This position demands a mix of urgent remote troubleshooting and hands‑on maintenance, making it perfect for an IT professional who thrives on variety and delivering high‑quality customer service.

• Hardware Deployment:
  Install, configure, and maintain desktop computers, laptops, printers, scanners, and other office technology or peripherals.
• Issue Resolution:
  Troubleshoot hardware, software, and system issues efficiently over the phone, via remote log-in tools, or onsite to ensure customer satisfaction.
• System Optimization:
  Perform routine system updates, security patches, and preventative maintenance activities to safeguard system efficiency and security.
• Identity & Access Management:
  Manage user accounts, permissions, and access controls within internal company systems and cloud platforms.

• Connectivity Support:
  Assist with network troubleshooting, internet connection issues, and basic configuration of network devices like switches and routers.
• Security Maintenance:
  Support and maintain security software, including Anti-virus, Anti-SPAM, Anti-Spyware, and other security-related technologies.

• Documentation:
  Log and update technical issues, service order resolutions, and support procedures within IT ticketing and PSA/RMM systems.
• Asset & Project Management:
  Maintain an organized inventory of IT assets, coordinate hardware replacements, and assist with deploying new technology solutions.
• Training & Guidance:
  Provide clear technical guidance and training to end-users regarding software and system usage.

• Experience:
  
  2+ years of experience in a Support Technician, IT Helpdesk, or PC Technician role.
• Education:
  
  Associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience). High School diploma or equivalent required.

• Operating Systems:
  Strong proficiency in modern Windows Desktop Operating Systems and a basic understanding of modern Windows Server Operating Systems.
• Software
  
  Competency:
  
  Proficiency with Microsoft Office/Microsoft 365 Suites, Adobe, and standard corporate desktop software.
• Tools:
  Familiarity with Active Directory, remote desktop log-in tools, and IT ticketing/RMM systems is highly preferred.
• Certifications:
  
  CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate, or related manufacturer certifications are a major plus.

• Communication:
  Exceptional written and oral communication skills; ability to deliver solutions clearly without over complicating answers with technical jargon.
• Problem-Solving:
  Strong troubleshooting skills with the ability to independently analyze, prioritize, and manage multiple urgent requests.
• Teamwork & Growth:
  Self‑motivated, enjoys learning new skills, and functions effectively both individually and as part of a service team.

• Standard 40‑hour work week.
• Manual dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and component parts.
• Ability to lift and transport moderately heavy objects, such as computers, servers, and hardware peripherals.
• Must possess a valid driver’s license and a reliable, insured vehicle to accommodate business travel and deliveries as required.