Automotive Technician and Training Specialist - English and Spanish speaking

The Automotive Technician Support and Training Specialist is responsible for supporting and training our customers in the USA and Canada for assigned aftermarket products. You will serve as technical hotline support and plan and deliver technical training for our aftermarket products.

Your role will be to support and guide our customers over the phone or email, through troubleshooting and diagnostic methods, to ensure proper usage of our products. Training is delivered through multiple methods and platforms, so this role will be expected to conduct engaging, effective sessions both in person at customer locations and through virtual webinar formats. The Technician Support and Training Specialist is part of a global team and reports to the Global Field Operations Manager.

• Collaborate with new and existing customers, distributors, and internal personnel
• Provide, via phone and/or e‑mail, all aspects of technical support for assigned products
• Organize the Field Sales team in all custom development projects when necessary
• Collaborate with the customer and the sales manager/engineering, distributing technical information when available to all relevant parties, or other activities as needed
• Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital
• Be a key participant in the overall product return process for all technical related returns from assigned products in the designated region
• Organize all regional prospecting activities for assigned products by identifying account potential based on technical reviews of website information, product brochures, etc., as needed
• Maintain a comprehensive record within the company database of all technical calls received
• Provide technical support via telephone, email, and in‑person for customers on assigned aftermarket product lines
• Deliver top‑level customer service by efficiently and thoroughly handling inquiries related to technical aspects of our aftermarket products (e.g., sensor programming, installation, mobile app use)
• Collaborate with other customer support teams to communicate and elevate customer issues promptly
• Ensure customer satisfaction by delivering effective training sessions onsite or online
• Attend and participate in trade shows and customer events as needed
• Provide regular feedback to the global Aftermarket Technical Team regarding product issues and opportunities for improvements in training and tools
• Proactively prepare and update training documents and validate technical content for Marketing and Communications
• Record training videos as required
• Create, translate, and update educational content for e‑training platforms, training websites, and presentations
• Support Engineering and Product Management with research, validations, performance testing, benchmarking, and tool maintenance
• Support Product Management by translating Voice of Customer and competitive insights into prioritized product roadmaps
• Maintain personal technical knowledge through training, publications, networking, and industry participation
• Work flexible hours to support peak business needs or weekend customer events/trade shows
• Clearly and concisely document customer communications
• Self‑manage workload efficiently and effectively
• Assist with other duties as directed by the manager

• A university degree required (i.e., Bachelor’s degree) or equivalent relevant work experience
• Must be a team player able to work in a fast‑paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written, and presentation
• Strong organization, planning, and time‑management skills to achieve results
• Strong personal and professional ethical values and integrity; holds self‑accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal and collaboration skills to work effectively with all levels of the organization, including suppliers and external customers
• Comfortable with automotive electronics installation, repair, wireless technology, and mobile app support
• Affinity for…