Customer Service Engineer II

About the Role

As part of the Global Technical Support Team you’ll provide advanced technical support for Cadence’s Adams software product line, ensuring customer success and satisfaction. You’ll also contribute to other activities such as delivering training, knowledge creation and Sim Academy webinars. This role is perfect for someone who loves working with mechanical systems, exploring automotive and controls domain, solving complex problems and communicating technical concepts clearly.

• Provide technical support for Adams products, from basic inquiries to complex application issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles, videos, presentations).
• Engage with the user community and forums.
• Collaborate with sales, services, and R&D teams to share feedback and improve products.
• Meet or exceed KPIs for responsiveness and quality in customer support.

• Master’s degree in Mechanical Engineering or related field; recent graduates are welcome. (Industry experience is a plus but not required.)
• Strong communication skills and ability to simplify complex concepts.
• Self‑organized, deadline‑driven, and a team player.
• Good understanding of mechanical systems and basic automotive concepts.
• A passion for customer support.
• Eligible to work in the U.S.

• Experience with Adams simulation software or other MBD tool.
• Familiarity with FEA tools (MSC Nastran, ANSYS).
• Proficiency with CAD systems (CATIA, Creo, Solid Works).
• Experience with MATLAB, Python and/or C++.

• Customer Technical Support
• Mechanical Engineering
• Simulation Software
• Communication
• FEA Tools
• CAD Tools
• MBD
• Automotive
• Training Delivery
• MATLAB/Python

Ready to grow your career and work with cutting‑edge technologies? Apply today! We’re doing work that matters. Help us solve what others can’t.

Cadence is committed to equal employment opportunity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.