Trainer, End User and Operations, HRSS

Description

Delivers and supports training programs to ensure end users effectively understand and apply processes and tools. Collaborates with stakeholders to develop training materials and improve user adoption. Applies knowledge of business processes and systems to support learning needs and enhance overall effectiveness.

Delivers and supports training programs to ensure end users effectively understand and apply processes and tools. Collaborates with stakeholders to develop training materials and improve user adoption. Applies knowledge of business processes and systems to support learning needs and enhance overall effectiveness.

Full time

Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Research & compiles information to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

• Design and produce learning solutions:
  Create high-quality learning experiences (e.g., eLearning modules, videos, virtual instructor-led training, slide decks).
• Customize department-specific training:
  Tailor materials to the workflows, roles, and processes of different departments.

• Coordinate content creation with SMEs:
  Work with subject matter experts to gather accurate information and turn it into engaging training materials.
• Maintain and organize learning libraries:
  Ensure all training materials are up-to-date and accessible via the LMS or knowledge portals.

• Align learning with system functionality:
  Translate system changes (e.g., software upgrades, new tools) into relevant training updates for users.
• Collaborate with IT/system administrators:
  Understand changes in platforms (like ERP, CRM, HRIS) to proactively develop or adjust training resources.

• Facilitate or coordinate training sessions:
  Conduct or support live sessions, webinars, onboarding workshops, or department-specific walkthroughs.
• Develop "how-to" resources:
  Quick guides, tip sheets, and scenario-based learning assets to help users with daily tasks.

• Bachelor's degree in Communications, Instructional Design, Learning & Development or related field, or an equivalent combination of education and experience.
• 3-5 years of experience in training delivery, instructional design, or end-user support.
• Workday training and technical expertise.

• Process Mapping & Modeling:
  Microsoft Visio
• Data & Analytics:
  Excel, Tableau
• Microsoft Teams, SharePoint, Confluence
• LMS platforms, instructional design tools (Articulate 360,…