Consultant, Project Implementation, Human Resources Shared Services; HRSS

Employment Type:Full time
Shift:
Description:Functional Role (not inclusive of titles or advancement career progression)

The Consultant, Project Implementation - HRSS plays a key role in planning, coordinating, and delivering projects within the Human Resources Shared Services (HRSS) department. These projects may include system enhancements, process improvements, or department-wide training and communication initiatives. This role blends project management, stakeholder coordination, internal communications, training integration, and change enablement.

• Collaborate with system administrators and IT partners to ensure technical readiness aligns with HRSS project timelines.
• Partner with training leads and content developers to align deliverables (e.g., guides, eLearning, workshops) with project phases.
• Liaise with department leaders and SMEs to ensure user-specific training and communication needs are addressed.

• Develop and execute internal communication strategies tailored to HRSS initiatives.
• Serve as the primary communications liaison for HRSS, ensuring that internal messaging supports departmental priorities and user needs.
• Ensure HRSS communications are aligned with central communication efforts and support broader HR functional goals.

• Manage the training rollout plan to ensure timely delivery across HRSS and related teams.
• Support change management efforts by driving awareness, engagement, and readiness.
• Ensure training and communication strategies reflect change management's best practices.

• Coordinate user acceptance testing (UAT) and incorporate feedback into training and communication plans.

• Oversee project closure activities, including final documentation and publishing of training and communication resources.
• Conduct retrospectives and gather lessons learned for continuous improvement.
• Measure success through training completion rates, user adoption metrics, and communication effectiveness.

• Bachelor’s degree in Communications, Organizational Development, Project Management, or a related field or equivalent combination of education and experience
• 3-5 years of experience in project coordination, internal communications, training delivery, or change management.
• Experience collaborating with Marketing or Communications teams to ensure brand alignment.
• Familiarity with HR systems (e.g., Workday, Service Now) and training platforms.
• Proficiency with project management tools (e.g., Smartsheet, Asana, MS Project).

• Change management certification (e.g., Prosci, ACMP) is a plus.
• Experience in healthcare or HR shared services environments.

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Consultation Service:
Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives. Proactively consults & engages operationally on development & implementation of programs & strategies. Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools.

Provides leadership, direction & oversight of work streams. Responsible for the development, implementation & management of processes, policies & procedures. Ensures processes, policies & procedures are communicated, implemented & aligned. Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions. Facilitates & develops processes & tools. Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones.

Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff.

Manages & implements small to medium-scale…