Infrastructure Engineer

Infrastructure Engineer

The Infrastructure Engineer is a hands-on technical role responsible for supporting, maintaining, and enhancing the company's enterprise infrastructure environment, including data center systems, networking, virtualization platforms, storage, backup systems, and cloud integrations. This position works closely with infrastructure leadership, security teams, vendors, and business stakeholders to ensure reliable, secure, scalable, and high-performing technology operations across the organization. The ideal candidate brings broad enterprise infrastructure expertise, strong troubleshooting capabilities, operational discipline, and experience supporting infrastructure initiatives in a medium-to-large enterprise environment.

Infrastructure Operations and Support

• Support and maintain enterprise infrastructure environments, including servers, virtualization platforms, storage systems, networking equipment, and data center technologies.
• Serve as a technical escalation point for complex infrastructure, network, and systems issues affecting production environments.
• Install, configure, monitor, maintain, and upgrade infrastructure components to support availability, performance, security, and scalability.
• Monitor infrastructure health, capacity, and performance and proactively address potential risks or service disruptions.
• Support business continuity, disaster recovery, and infrastructure availability requirements.
• Participate in incident response, troubleshooting, root cause analysis, and corrective-action activities.

Network and Systems Engineering

• Configure, administer, and troubleshoot LAN/WAN environments, firewalls, VPNs, routers, switches, wireless technologies, and multi-site connectivity.
• Administer virtualization platforms, including VMware vSphere, Nutanix, and related technologies.
• Support virtual infrastructure capacity planning, performance optimization, patching, upgrades, and lifecycle management.
• Administer Microsoft Windows Server and Linux systems and associated infrastructure services.
• Support storage, backup, replication, and recovery technologies to maintain data integrity and resiliency.
• Collaborate with security teams to implement access controls, network segmentation, system hardening, vulnerability remediation, and infrastructure security best practices.
• Assist with the integration and administration of cloud and hosted infrastructure services.

Project Execution and Continuous Improvement

• Lead or contribute to infrastructure projects, including system upgrades, migrations, expansions, implementations, and performance-improvement initiatives.
• Evaluate infrastructure capacity and identify opportunities for optimization, automation, standardization, and modernization.
• Develop technical plans, implementation procedures, test plans, rollback procedures, and project documentation.
• Provide project status updates, technical recommendations, and risk assessments to infrastructure leadership and other stakeholders.
• Contribute to the development and execution of infrastructure technology roadmaps.
• Research emerging technologies and recommend solutions that improve reliability, security, scalability, or cost efficiency.
• Vendor, Asset, and Licensing Support
• Work with hardware, software, cloud, telecommunications, and managed service providers to resolve technical and operational issues.
• Participate in vendor evaluations, technology assessments, contract renewals, and solution-selection activities.
• Assist with infrastructure cost optimization, budgeting, and forecasting by providing technical requirements and lifecycle information.
• Maintain accurate records of infrastructure assets, licensing, warranties, support agreements, and maintenance contracts.
• Coordinate vendor support activities and escalate service issues when necessary.

Documentation, Compliance, and Operational Readiness

• Create and maintain infrastructure diagrams, configuration records, technical procedures, standards, and operational runbooks.
• Follow established change management, incident management, problem management, and configuration management processes.
• Ensure infrastructure systems comply with internal policies, security standards, and applicable regulatory requirements.
• Support internal and external audits by gathering documentation, responding to technical inquiries, and assisting with remediation activities.
• Participate in an on-call rotation and perform after-hours maintenance or emergency support as required.

Specific Job Skills and Experience

• Seven or more years of progressive experience supporting enterprise infrastructure environments.
• Strong hands-on experience with enterprise networking technologies, including Layer 2 and Layer 3 concepts, routers, switches, firewalls, VPNs, and multi-site connectivity.
• Experience administering virtualization platforms, including VMware vSphere, Nutanix, or comparable enterprise technologies.
• Experience supporting Microsoft Windows Server and Linux operating systems…