Software Product Support Engineer, EV Charging

Software Product Support Engineer, EV Charging

November 14, 2025

Future Energy, founded in 2011, provides innovative technology solutions to businesses across various industries in the U.S. and Canada, including healthcare, hospitality and automotive. We help clients design integrated technology systems that enhance operations, customer experiences, and profitability. By centralizing system data and controls, we empower clients to make informed business decisions and achieve new levels of success.

Exciting opportunity for a Software Product Support Engineer who will be responsible for formalizing, standardizing, supporting, and scaling Future Energy’s software products! This role requires a technically proficient, experienced engineering professional who proactively defines product configurations, operationalizes the product for scalable support, and develops documentation and training materials to empower internal teams and client success. Early-stage client interaction and site visits to understand real-world configurations will be essential, with an emphasis on eventual product enablement and support handoff.

Some of the key responsibilities for this ON-SITE Michigan based role include:

• Analyze and document Future Energy’s CSMS (Charge Station Management System) platform’s functionality and configuration options to establish company-wide default standards.
• Establish OCPP configuration standards, default settings by client type (dealership, hospitality, fleet, workplace), and onboarding templates.
• Assist in defining service tier configurations based on complexity and support requirements.
• DocumentCSMSplatform capabilities and limitations and how they affect Future Energy products.
• Configure driver mobile app features and notification settings; understand driver user flows to support configuration and troubleshooting.
• Collaborate closely with clients during early implementation phases to understand real-world use cases and refine configuration settings.
• Develop clear, detailed documentation and training materials for internal teams to enable scalable product support.
• Formalize processes for ongoing product updates, configuration management, and client support handoff.

• Act as the technical point of escalation for complex product-related client issues.
• Diagnose complex OCPP connectivity issuesby analyzing communication logs and identifying protocol errors.
• Design and implement load management configurations for multi-charger sites with electrical capacity constraints.
• Provide deep technical knowledge of CSMS-to-EVSE (Electric Vehicle Supply Equipment) device integrations, including networking fundamentals (DHCP, VLANs, firewall rules, cellular/WiFi connectivity) and firmware update management.
• Configure and troubleshoot OCPP security profiles, manage server certificates, and ensure secure charging station communications using TLS/SSL protocols.
• Manage API integrations with third-party systems (payment processors, CPO roaming networks, push notifications).
• Evaluate new integration requirements and determine platform capability gaps requiring engineering support.

• Engage directly with clients during product rollout and configuration definition phases.
• Conduct site visits as needed to observe, document, and resolve unique product scenarios not replicable in-house (network troubleshooting, power capacity analysis, operational workflow optimization).
• Support client escalations requiring high-level technical expertise and ensure positive outcomes.
• Extract patterns from client-specific situations to build repeatable…