Technology Product Manager

Service Center CSCS MI ESSENTIAL DUTIES

Develop and implement technology-driven strategies to drive improved performance in our collision repair centers. This will include improving repair order accuracy and parts procurement efficiency. Partner with Central Operations to define business needs, identify gaps, and propose innovative solutions. Lead product selection and implementation for AI-powered Guided AI Agents, automation tools, and analytics solutions to streamline processes. Collaborate with application engineering, IT business analysis, IT architecture, IT infrastructure, data, procurement, and operational teams to develop and deploy technology solutions.

Ensure projects align with business objectives, timelines, and budget constraints. Drive continuous improvement through data analysis, key performance metrics, and customer feedback. Stay up to date with emerging technologies and industry best practices to identify opportunities for automation and efficiency. Manage relationships with vendors and partners, conducting performance assessments and quarterly business reviews (QBRs).

Strong understanding of process optimization in operations and supply chain environments. Expertise in AI-driven automation, predictive analytics, and machine learning applications. Knowledge of ERP, supply chain management, and parts procurement software. Strong analytical and problem-solving skills with a data-driven mindset. Experience working in agile environments with cross-functional teams. Excellent communication and interpersonal skills to align stakeholders and drive adoption. Familiarity with cloud-based solutions and digital transformation initiatives.

Bachelor’s degree in computer science, Information Technology, Business, or a related field. Proven 7+ years of experience as a Product Manager leading process improvement initiative in operations, logistics, or supply chain technology. Experience in the automotive, repair, or aftermarket services industry is a plus.

Certifications such as PMP, CSPO, ITIL, or equivalent experience preferred. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction.

Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact.

With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry.

Caliber is an equal opportunity employer that is committed to inclusion and diversity. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact