Sr. Consultant IT Operations

Description: Leads business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements; provides input from an IT operations perspective. Serves as a liaison between senior leaders across business areas and the IT organization and vendors in coordination with program managers to ensure program roadmaps meet operational constraints.

Employment Type Full time

Shift

Description: Leads business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements; provides input from an IT operations perspective. Serves as a liaison between senior leaders across business areas and the IT organization and vendors in coordination with program managers to ensure program roadmaps meet operational constraints.

Essential Functions

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Serves in an advisory role, inspiring and initiating new ideas, determining and developing strategies/processes often in the absence of guidelines or technical assistance. Evaluates and directs complex systems that foster innovative approaches to procedures/processes on an organizational-wide basis focusing on critical strategic issues.
• Serves as a change leader across business lines in order to operationalize strategic initiatives. Leads development and execution of processes, governance, measures and behaviors to effectively manage change. Provides coaching support to various IT and Business leaders to achieve IT transformation outcomes. Under general direction provides leadership, coaching, and mentoring to subordinate group. Develops objectives and general policies/procedures within general scope of operational plans and goals for area.
  
  Participates in the development and management of, and has direct impact upon, budgeting, cost control, planning, scheduling, procedural change and related activities. Refers strategic and/or unprecedented issues to principal. Supports and embraces continual change to improve organizational performance and to better serve customers. Models the use of change management tools and techniques to facilitate change. Builds and provides coaching around the development of action plans that support change initiatives.
  
  Monitors progress and how staff is coping with change; intervenes with coaching to support the transition when necessary. Collaborates with peers to implement change across area/departments/ business units.
• Researches best business practices within the organization and across the healthcare industry to establish benchmark data.
• Drives decisions of cross-functional stakeholder groups using quantitative IT and business operations data. Responsible for leading operational initiatives to improve IT organization's efficiency and achieve business outcomes. Responsible for decisions to optimize the results within scoped objectives.
• Leads facilitation, develop content, best practice and monitor progress for multiple IT Centers of Excellence. Identifies business opportunities for improvement or exploration (IT strategy, new technologies, etc.) and develops business plan proposals.
• Develops and maintains extensive relationships across system office and RHM business and IT senior leaders. Responsible for maintaining effective communication on IT operating and strategic initiatives and performance. Applies advanced understanding and application of interpersonal communications to provide advice/counsel regarding standard matters requiring diplomacy, tact, listening and persuasion skills.

Minimum Qualifications

• Bachelor's degree in healthcare, information technology, business administration or a…