Customer Operations Associate

• Location 16369 Highway 131,Schoolcraft, MI, 49087,United States
• Base Pay $19.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

If you are you looking to become a part of a team who’s on a mission to provide sustainable products to a number of industries around the world, J. Rettenmaier USA is the company for you! As the leading manufacturer of insoluble fibers, we take pride in our commitment to providing our employees with a comfortable and collaborative work environment, inclusive culture and the best training and development programs.

To prove how much we value our employees’ health and wellbeing in and out of the workplace we offer exemplary health, vision and Rx benefits, premium free dental and a generous 401k plan. Not to mention our competitive pay and many more employee perks. With a total of 8 locations across the US, we are always welcoming individuals eager to learn and grow with our fiber family.

Whether it be a US trend or an industry standard, JRS USA fibers offer solutions to help fit product needs across a number of industries, including pharmaceutical, pet, and food. Produced from sustainable raw materials such as grains, fruits, vegetables, seaweed and trees, upcycled post-consumer materials and recycled pre-consumer materials, the functional benefits of our fibers are favorable throughout all the industries we serve.

• ProcessA/RInvoicingensuringaccuracyofbilling address, shipping address, items, quantities and pricing.
• Providecustomerwithrequesteddocumentationpertainingtoshipment.
• FileallA/RInvoicesandmaintain filing system.
• Runandverifymonthendreportstoensurealldeliveriesareinvoicedwithintherequiredperiod .
• Communicatewithaprofessionaland friendly demeanor.
• Buildrelationshipswithcustomersthroughreliableservice,knowledgeandwillingnesstogotheextra mile.
• Projectsasassignedby Customer Operations Manager  and Sales Operations Manager .
• Printand Scanallshippingdocumentationforelectronicrecord retention where necessary.
• Doublecheckshipmentstoensurequantitiesdeliverynotedmatch the bill of lading.
• Deliverynoteanythirdpartywarehouseshipmentsensuringquantityorderedisthequantitythat shipped.
• Utilize queries, createA/RInvoicesin SAP andverifyallorderdetailsforaccuracy.
• Communicate both internally and externallywhenthereisa discrepancy to find resolution.
• Provide
  
  AccountingdepartmentwithcopiesoftheA/Rinvoiceforallelectronicsubmittedinvoices.
• Providecustomerrequireddocumentationasinstructedontheorderacknowledgementand warehouse
• Maintain file system for all invoicing documents purging and restructuring yearly.
• Professionally field phone calls, faxes and emails from customers and direct them to the correct contact, or collect the necessary information to forward.
• Preparedocumentationforcredit memos.
• Maintainregularconsistentandprofessionalattendance,punctuality,personal appearance,andadherencetoall relevant policies and procedures.
• Other duties as assigned.

• High school diploma required; a degree in a related field is a plus
• Proven experience in data entry and familiarity with A/R Invoicing and order fulfillment processes.
• Strong verbal and written communication skills, with the ability to communicate effectively with internal teams and customers.
• High attention to detail, particularly in managing orders, invoices, and shipment documentation, ensuring accuracy and adherence to established processes.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word at a basic o intermediate level; familiarity with order processing software, preferable SAP or similar ERP SYSTEM.
• Capable of performing basic math calculations related to invoicing and order processing.
• Exceptional organizational and time management skills, able to prioritize tasks and manage multiple accounts and deadlines effectively.
• Ability to troubleshoot and resolve issues related to invoicing or order discrepancies in a timely manner.
• Willingness to provide support to the Customer Operations team and other departments as needed, contributing to overall business efficiency.
• Strong customer service focus, committed to delivering exceptional customer satisfaction.
• Willingness to take on additional accounts and responsibilities as the position grows, demonstrating flexibility in a dynamic work environment.