Regional Director, Patient Access; IA

Employment Type: Full time Shift: Day Shift Description:

Accountable for the performance, regulatory readiness & results of large, strategic/diverse disciplines cross‑functional teams or departments over a large functional domain or multiple domains such a a region, service area or multiple RHMs. Enables regional level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Identifies, defines & solves complex problems that impact the management & direction of the business;
Collaborates with Service Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Provides decision support, operations & / or optimization leadership focus. Has responsibility for making decisions & managing risk that impact day‑to‑day reginal, service area, or health ministry functional operations, with potential for a short- to mid‑term impact on the enterprise as a whole.

Oversees a direct staff that includes managers with direct reports

Note:

“patients” refers to patients, clients, residents, participants, customers, members

• Leadership: Providing advice, guidance, & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
• Enable Collaboration across & within System Services area, RHM, & Regions to ensure consistency & integration of strategy & operations
• Actively guides, trains, mentors & monitors colleagues while contributing to the development & execution of RHM, Regional, Service Area, & System Office based strategic plans.

• Direction & Growth: Providing advice, guidance, & leadership to System Office, Service Area, & RHM.
• Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice
• Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend

• Strategic Support & Accountability: Collaborates in system‑wide strategy development & deployment of functional area priorities & initiatives
• Responsible for supporting regional efforts to comply with functional area priorities
• Accountable for the selection, evaluation, & overall success of the functional leadership teams
• Organization‑wide focal point for establishing functional strategies & governance over financials & staffing
• Accountable for communication between System Services functional area, Service Area, Regional, & RHM leaders

• Operational Delivery: Responsible for measuring & reporting KPIs/metrics & value delivery
• Providing advice, guidance, & leadership for the colleague life cycle

Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe practices

Director, Patient Access

Directs and provides oversight for the operations of the Patient Access Department

Responsible & accountable for patient throughput & cashiering to ensure all patients are processed timely, accurately.

Director, Pre‑Service

Directs and provides oversight for the operations of Pre‑Service Department.

Responsible & accountable for all pre‑service activities including, but not limited to scheduling, pre‑registration & all time‑of‑service points of registration & duties such as registration & financial clearance.

Director, Patient Access, Regional & Director, Pre‑Service, Regional

Provides strategic leadership & responsibility for promoting the financial viability of the multi‑Health Ministry (HM) Region by effectively managing all aspects of Patient Access or Pre‑Service functions for an assigned region.

Directs and oversees the responsibility for securing reimbursement for all elective & emergent admitted services. Directs all Patient Access or Pre‑Service functions which includes scheduling, No

VA (Notification, Verification and Authorization) & ensuring financial clearance…