Excellence Consultant - Livonia

Position Purpose

Participates in developing and leading the strategy to integrate Performance Excellence thinking into the culture of the organization. Coaches/trains individuals and teams throughout the organization from frontline associates to middle management in problem identification and resolution, using Performance Excellence (PE) principles and tools while achieving sustainable positive results for the organization. Trains Performance Excellence Specialists through their development plans.

Full time
Day Shift

• Coaches leaders and performance excellence specialists to accomplishment of PE strategy within assigned areas.
• Coaches mid-level leaders to identify opportunities for improvement.
• Participates in developing PE curriculum and delivers departmental-based training period topics may include Lean and change leadership.
• Participates in developing and implementing departmental PE strategy.
• Serves as a technical knowledge resource on PE tools to both mid-level leadership and colleagues.
• Connect PE work to Trinity Health Michigan strategic plan, mission, vision, values and guiding behaviors.
• Identifies and articulates process improvement opportunities. Provides ongoing communication, consulting and analytical support to leaders, managers and associates relative to new opportunities and other issues.
• Facilitates teams pursuing process improvements. Motivates and coaches team toward desired outcomes.
• Teaches others to identify and define problems through “Lean” eyes and to solve problems using consistent problem-solving format that results in sustainable change.
• Acts as a change agent within the organization in pursuit of a Performance Excellence culture.
• Performs other related duties as assigned.

• Bachelor's degree (accredited by national accrediting agency approved by the US Secretary of Education). Bachelor’s degree in health-related field preferred.
• Two years operational experience in improvement-based role with proven outcomes. One year in full-time improvement coaching role. Experienced in some concepts/tools of Lean management system, including some understanding of the Lean culture, philosophy, principles, and tools. Strong understanding of Lean and its application in health care. Experience coaching individuals from front line staff through front line leaders (manager level).
• Preferred:
  Two years operational experience in Lean improvement-based role with proven outcomes. Experience in a formal operations leadership role. Project management experience. Individuals with more than 3 years of full-time experience as a Lean coach with experience coaching at the mid-management level may be considered in lieu of college degree requirements.

• Familiarity with standard desktop and windows-based computer system, including e‑mail, e‑learning, intranet and computer navigation. Skilled in Microsoft Office applications including Excel.
• Ability to aggregate, sort, arrange, and present data and information in a logical meaningful way for discussion by others.
• Strong communication, organizational, negotiation, and leadership skills.
• Some experience developing training following adult learning principles.
• Strong skills and experience in communications, facilitation, and change management.
• Strong project management, process redesign, and analytical skills.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.