Part-time Stihl Tech; Livonia, MI

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States.

Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

The STIHL Technician will be mechanically inclined and have experience in small engine repair and equipment maintenance, preferably with STIHL power equipment. The STIHL Technician will have the ability to show consumers how to properly use a wide variety of STIHL power equipment. In addition, this position will be responsible for maintaining outstanding customer service, generating sales, merchandise products, own assigned departments, and supports the store management team.

• Equipment Repair:
  • Ensures equipment is repaired, safe, and ready to process.
  • Orders repair parts as needed for equipment repair.
  • Validates proper check in and check out of equipment.
  • Maintains repair schedule and regular maintenance schedules for all STIHL equipment.
  • Identifies and notifies management of any pricing irregularities in the system
• Customer Service & Sales:
  • Ensure customers are provided with the highest levels of customer service.
  • Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
  • Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.
  • Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.
  • Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative on-hand.
  • Follows the maintenance checklist to ensure proper store recovery and cleanliness.
  • Maintains familiarity with new products and ad merchandise.
  • Engage the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
  • Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.
  • Perform all other duties as assigned.

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
  • WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
  • EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
  • LOVE – Love the people, love the work and love the results.
  • INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
  • GRATITUDE – We recognize that we are blessed to be in the business of serving others.
  • HUMILITY – We strive for greatness with a humble, modest, and respectful attitude.
  • TEAMWORK – We will fight the natural tendency for control and credit in favor of…