Service Operations Manager

Syenergy Engineering Services, Inc. merges people with technology to deliver building automation, electrical, and mechanical solutions across Michigan's most demanding environments from hospital critical systems to large-scale industrial campuses. Guided by the principle of Utilize, Optimize, Conserve, we take a vendor-neutral approach that puts our clients' long-term success first. Our team is our most important system.

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and can't technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

• Develop, maintain, and execute a preventative maintenance program that minimizes emergency service disruptions across client facilities, including critically-controlled environments such as hospitals and data centers
• Ensure all work orders are completed to the highest standards of quality, efficiency, and safety consistent with Synergy's reputation for "under promise, over deliver"
• Manage inventory, monitor purchase orders, and approve invoices to keep operations running efficiently

• Evaluate contractor projects upon completion to ensure quality and contract compliance, in line with Synergy's rigorous client accountability standards
• Conduct inspections and quality control to verify readiness and performance across facilities

• Diagnose and resolve HVAC issues including RTUs, AHUs, split systems, chillers, boilers, and computer room air conditioning
• Troubleshoot building automation system-adjacent mechanical and electrical issues
• Perform advanced plumbing, electrical work (high and low voltage awareness), drywall, carpentry, appliance repair, tile and vinyl installation
• Read and interpret schematics and wiring diagrams relevant to integrated building systems
• Respond to after-hours emergencies as part of the on‑call rotation

• Demonstrated leadership experience managing technical field teams
• EPA 608 Certification (if not currently held, must be obtained within 120 days of start via company‑paid training)
• Thorough knowledge of maintenance safety guidelines, OSHA regulations, and safe work practices in mechanical/electrical environments
• Strong HVAC experience
• Ability to prioritize, delegate, and adapt in a fast‑paced, multi‑site environment
• Excellent communication skills with clients, co‑workers, and contractors
• Proficiency with technology including software, apps, and field service platforms
• Valid driver's license and reliable transportation (multi‑site travel required)
• Willingness to respond to emergencies outside normal business hours

• Experience in commercial, healthcare, or industrial facility maintenance — especially environments requiring precision and compliance
• Familiarity with building automation systems (Johnson Controls, Siemens, Honeywell, Tridium/Vykon, Distech, KMC, or similar) is a strong plus