Career Coach

Job Description:

Salary: $50,000/year

• Provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement.
• Work in an evolving environment, comfortably adapting to changing dynamics with individuals.
• Remain organized and efficiently handle several simultaneous responsibilities.

• Provide consistent and comprehensive case management, coaching, and follow‑up.
• Conduct individualized assessment of work, family, and personal development needs and opportunities.
• Use a coaching approach to create collaborative, transparent relationships with participants and support them in achieving their defined goals.
• Assist participants in eliminating obstacles to obtaining and retaining employment.
• Monitor participant activity to meet the state’s Work Participation Rate (WPR) requirement.
• Create activity plans that adhere to program policies and satisfy participation requirements.
• Adhere to program policies and procedures.
• Conduct regular contacts/meetings with participants, documenting all contacts and activities in case notes.
• Ensure participants follow through on planned activities; resolve attendance issues; conduct non‑compliance processes.
• Provide referrals to appropriate community or social service agencies when needed.
• Assist in preparing project reports (participation, placement, etc.)
• Ensure participant documentation is complete, accurate, and valid.
• Communicate and share information with partner agencies.
• Develop articles that celebrate participant success stories.

• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer, and written communication skills.
• Ability to maintain flexibility as contract needs change.
• College degree or equivalent experience required.
• Workforce development experience preferred.
• Customer service experience preferred.
• Working knowledge of MS Office.
• Staff providing career coaching must obtain the Career Development Facilitator (CDF) certificate within one year of hire.

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.